Michael Marrs Email & Phone Number

Silver Spring, MD, US

Maryland, United States

Senior systems administrator and resident Apple subject-matter expert for the Heliophysics Science Division at NASA Goddard Space Flight Center. Comply with NASA and NIST requirements for device security plan, working alongside the macOS Security Compliance Project. Collaborate with HSD Cloud Engineering team on AWS deployment using Terraform. Scientific.

Tampa, Florida, United States

End User Computing Team service analyst II, later promoted with lead role in Jamf Pro Server deployment. The EUC team is responsible for supporting all hardware, software, and technology used by in-office and remote users to execute their daily responsibilities, with a focus on efficient processes and policies that improve user productivity and.

Gainesville, Florida

Provided subject-matter expertise in support and consulting for small to medium sized businesses in North Central Florida region (Gainesville, Jacksonville, Ocala, and Tallahassee). Troubleshoot day-to-day issues with an expert-level, hands-on approach. Explored the root causes of issues, implemented proven solutions, and provided.

Tampa, Florida

Provided Helpdesk IT support for over 200 small to large business clients in Tampa, Orlando, and Miami, as well as San Francisco, Washington D.C. and ZurichAdministration: scheduled & performed computer repairs, responded to Helpdesk support ticket, email & phone requests, performed weekly webinar technology training, administered computer and email.