Michelle Riede Email & Phone Number

Farmington Hills, Michigan, United States

Manage $1.5MM fleet of company-owned vehicles for the Product, Test & Evaluation (PT&E) vehicle program for MBFS U.S. and DNAC. This includes management of all ordering, shipping, maintenance and disposal of company fleet vehicles. Coordinate executive, manager and field vehicle deliveries by ensuring accurate completion of required documents and.

Farmington Hills, MI

Supporting the Vice President of Business Transformation and Chief Digital Officer*Volunteer ERC (Emergency Response Coordinator). Trained in CPR/AED and basic first aid. Responsible for building evacuations and drills. *Treasurer of the Spectrum BRG (Business Resource Group). Heavily involved in the annual LGBTQ+ Summit and Pride Month Activities.

Farmington Hills, Michigan, United States

Administrative Assistant supporting the Vice President of Operations Americas

Farmington Hills, MI

• Administrative Assistant, 2019-2020Administrative Assistant at Mercedes-Benz Financial Services (MBFS). Supporting the Business Director of the AMS DSC (Digital Solution Center); successfully managing all.
• Support an Agile work group of 134 employees from IT and Business Operations.
• Completed SaFE (Scaled Agile Framework) Awareness training.
• Used Confluence to create and archive staff meeting agendas, minutes, and tasks.

Farmington Hills, MI

• Executive Administrative Assistant, March - October, 2013Supported the Head of U.S. Business and the Head of Major Accounts
• Managed building move of a 60 person employee group. Identified space, business and records needs. Successful planning and organization, resulted in zero lost work time upon transition to the new building.
• Chaired the 2013 Holiday party for an employee group of over 600 employees. Implemented a cost savings of 15% YoY versus 2012 event. Executive Administrative Assistant, 2010-2013Supported the Head of U.S. Sales.
• Managed the U.S. Operating Committee meetings by tracking agenda items, creating an agenda, consolidating presentation submissions into a PowerPoint presentation, and taking meeting minutes. Maintained documentation.
• Acted as the Training Compliance Liaison for an employee group of roughly 180 employees to ensure all mandatory training was 100% complete by required deadline.Executive Administrative Assistant, 2007-2010Supported the.
• Crafted messages for publication in internal newsletters and the corporate internal website. Recognized as top contributor of content.

Troy, MI

• Resolve issues submitted to Customer Service by both dealerships and customers regarding a range of issues
• Adhere to all service level expectations
• Increase POSE and J.D. Power scores by resolving issues on first contact

Troy, MI

• Contact Customers regarding delinquent accounts and arrange payment
• Conduct “skip tracing” to locate delinquent customers
• Assign vehicles to a repossession agent when necessary, and work with the repossession agency to secure collateral

Orlando, Florida Area

• Promote General Motors products and provide information through presentation and discussion
• Perform large group, public presentations on the General Motors EV1 and OnStar
• Generate sales leads on General Motors products

Troy, MI

• Provide training consultations to approximately 300 General Motors dealerships on a monthly basis
• Advise training center of scheduling demands and dealer feedback

Troy, MI

• Conduct warranty follow-up surveys with GMC owners to determine their level of satisfaction with warranty service and overall dealership performance

Bachelor Of Science, Elementary Education

Project Management

Completed Project Management Essentials Training