Michael James Email & Phone Number

San Francisco, Ca, Us

Recruited to oversee teams and project delivery within current accounts. Pitch solutions to prospective client executive teams. Drive development of extended deliverable template portfolio. Serve as program and change manager on internal client teams. Key Client Projects:Partnered with executive leaders to plan and replace human capital management system with a cloud-based platform, in addition to revamping related business policies and processes for California Water Service. Defined system requirements, managed RFP process, and selected vendor.­✔Generated an estimated $500K in annual cost savings over the next 2 decades.✔ Reduced staff time spent on HR and payroll processes by nearly 30% and freed up resources to tackle backlog of smaller projects.­✔ Enabled new self-service capabilities within system for employees, dramatically boosting staff satisfaction and engagement across HR compliance, payroll submissions, and training attendance.Directed cross-functional project teams in executing planned rollout of new vendor partnership model for PG&E. Finalized vendor contracts and designed communications and training for thousands of affected stakeholders.✔ Transitioned $2B+ in contract spend to streamlined, risk-sharing vendor partnership model with 2 global construction conglomerates, reaching ~$600M in portfolio spend with savings rate of 12%+.

Appointed to lead portfolio of projects across multiple clients or large-scale program of work for individual clients. Shaped operational and go-to-market strategies for clients’ B2B and consumer technology products. Mentored, trained, and directed teams of up to 26 consultants, 12 client staff, and 8 vendor personnel. Delivered strategic input on sales initiatives.Key Client Projects:Steered program and product management for digital media channel redesign and relaunch for Australia’s largest transport agency, incorporating real-time mapping, dynamic route scheduling, and demand-based fare pricing support into system. ­✔ Guided product vision design for web, mobile, and social media channels reaching hundreds of thousands of riders daily.­✔ Developed robust governance and project control measures, assembled trusted cross-functional team of up to 45 personnel with $15M+ annual budget, and managed multiple global vendors.Orchestrated IT cost analysis and strategic spending reallocation for Australia’s largest telecom, addressing $1B+ in annual spend. ­✔ Led project and portfolio analysis to maximize market impact while lowering annual budget by $25M. ­✔ Introduced real-time cost data analytics engine and dashboard for CTO and CFO.Stood up IT functions for new petroleum products importation company resulting from partnership of 2 of Australia’s largest construction firms. ­✔ Collaborated with C-suite team to outline IT strategy, select tools and systems, and create IT staffing model. ✔ Implemented SaaS tools to serve firm’s employees, partners, and customers, along with fully developed website, intranet, and associated business processes underpinned by customized CMS.Built enterprise-wide IT solution delivery model. Directed team in creating bespoke, blended Agile-based process for evaluation, prioritization, and solution development, which was embedded organization-wide as governing process framework for all projects.

Greater Seattle Area

Engaged to provide strategic analysis and project management for global deployment of major update to Microsoft’s enterprise software licensing offerings. Crafted detailed project plan, timeline, and business / technical scope with current vision and future product roadmap. Advised on global marketing, partner relations strategy, and organizational change management best practices.Strategized and executed $30M enterprise licensing arrangement overhaul for Microsoft, directing team of 60+ in implementing new models across EMEA, APAC, and LATAM.­✔ Interfaced with executive leadership in Worldwide Licensing Group to outline scope and details of first major restructuring of licensing models in over a decade.­✔ Tracked finances and prepared quarterly financial models. ­✔ Facilitated monthly stakeholder meetings and presented updates to executives.

Greater Seattle Area

Consultant for Capgemini Telecom, Media, & Entertainment group.

Mba, Technology Management

Technology-focused MBA program.

Bs, Zoology, Chemistry