Gabriel Lima Email & Phone Number

Durham, Nc, Us

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham-Chapel Hill Area

As part of the Product Information Management team, performed data analyzes of all products, making sure items have the necessary data. Responsible for generating reports that are essential on the implementation of new systems and procedures. Resolved day-to-day issues in collaboration with Merchandising, Digital Assets, and IT teams.• Monitor all proprietor systems’ (RMS, RMSx, PIM Portal, STEP, Mainframe) traffic to ensure performance and accuracy.• Diagnose and provide root cause analysis for deliverability issues.• Creation and administration of tickets or cases through Jira, Salesforce, and Outlook.• Coordinate the implementation, operation, and maintenance of new Digital Assets venture. • Perform in-depth analysis and detailed reporting on digital assets, using SQL, Access Database, and Excel. • Received, analyzed, and allocated AdHoc file, HTML and PILS/PIES files though SFTP.• As a subject matter specialist, trained new contractors in day-to-day tasks.• Participated in the product development process for the new PIM System

Greater Salt Lake City Area

Advised and supported the dissolution of Amex Prepaid division and eventual acquisition by Incomm. Managing high strategic portfolios, diverse merchants, and accounts. Resolved day-to-day issues in collaboration with the Legal, Accounting and IT teams.• Managed cloud space and 22 virtual machines for corporate systems.• Create and maintain high-quality documentation of all relevant specifications, systems, and procedures.• Researched, responded to, and resolved escalated issues/problems.• Perform in-depth analysis, created knowledge base articles, and detailed reporting on SLA performance.• Creation of SLA performance SalesForce dashboard, and mathematical modeling reports.• Managed corporate systems, ExpressPASS, FIS Xnet, Sterling, GPOPS, and SFT.• Trained and supervised SQL and Excel VBA Scrips for Oracle Databases. • Created and implemented supply chain modeling and optimizations for transfer of the prepaid division.

Idaho Falls, Idaho

Worked to prevent unsatisfied customers from canceling service or to close their account. Handled escalation calls, finding a solution for each customer's issues. Saved hundreds of customers from losing our access to our services, by meeting their needs with better deals and with additions services, while being ranked one of the highest customer satisfaction and first on sales.

Greater Salt Lake City Area

Handled high profile clients which demand only the best products and services. Floor supervisor of the graveyard shift, offered the position for being first in training group of 100 new hires. Responsible for phone and online order, resolving any payment, shipment, or registration issues, Reporting shift's numbers and to keep the graveyard professionalism and moral.

Greater Salt Lake City Area

Responsible for internal and customer affairs for the LDS church's Global Service Center. Answered Portuguese, Spanish, and English calls. Addressed customers' questions, phone orders, filling enrollment papers, subscriptions, and special orders. Worked with supply chain, placing internal requests to replace or replenish inventories for South America, Portugal, and Portuguese speaking African nations.

Master Of Data Analytics, Information Technology

Bachelor Of Science In Business Management, Entrepreneurship/Entrepreneurial Studies