I am part of the founding team. I am currently responsible for the functional definition, planning and evolution of the company's technology platforms.• Design and operation of a CRM system that allows real-time dashboards of our key metrics subscription, including the use of the service. It also allows obtaining historical reports of KPIs (ARPU, CLV, Churn, CAC).• As part of the growth hacking strategies, design and implement an Ad Tracking system that allows automating the process for generating new leads and measuring the return on investment of campaigns by distribution network through cohort models.• Design and implementation of the online model and the technological platform that services our WebApp. Resulting in the creation of a new business unit allowing the expansion of the service globally.• Design the architecture of Data Warehouse (DWH) an open-source technology (MariaDB) and show through Google Looker

As a Service Delivery Manager, I have led simultaneous projects for A+ accounts, managing resources, budgets, and timelines. I have overseen the entire project lifecycle, from prospecting to production release, ensuring client requirements are met and identifying internal sales opportunities. • In 2021, my projects ranked among the top 10 in gross margin.As a Scrum Master, I have trained teams in Agile frameworks, facilitating effective communication and collaboration, and managing backlogs and new requests with product owners. My ability to resolve conflicts and remove obstacles has guided teams to greater Scrum maturity, creating a productive and motivating environment.• Implementing a new Agile methodology framework allowed the direct assignment of a high-value project portfolio.

An experienced IT Operations Manager with a strong background in managing development, service desk, and business intelligence (BI) operations across multiple regions, including Latin America, the Caribbean, and Europe. Responsible for overseeing the technological operation of over 100 subscription-type digital products connected through major mobile operators like Telcel (Claro), Vivo, AT&T, and Movistar.• Managed the operational development, ensuring 24/7 incident control and implementing new functionalities.• Led a significant project to redesign the architecture and migrate the Data Warehouse (DWH) to an open-source technology (MariaDB column store), achieving an 80% budget reduction.• Developed new dashboards with key performance indicators (KPIs) and executive reports for C-Level management.• Streamlined service desk operations, reducing response times by up to 70% through the implementation of over 50 new service contracts (SLAs) and new monitoring tools.• Coordinated with field resources and guided process and infrastructure-related resolutions.• Facilitated internal communication and collaboration and served as a point of contact for external communications.• Design of the plan and execution of more than 40 projects for the migration of operational products based on independent developments to a unified platform (data layer and functionality). Coordinating the software, product, infrastructure and BI development team.• The functional definition of the collection model and monitoring of incidents during the stage of delivery to operations.

• Design of the plan and execution of more than 40 projects for the migration of operational products based on independent developments to a unified platform (data layer and functionality). Coordinating the software, product, infrastructure and BI development team. • Generation of the launch plan and strategy for more than 70 new products. Support in the functional definition of the collection model and monitoring of incidents during the stage of delivery to operations.

• In this position I was in charge of redesigning the technological core of the company, allowing the product catalog to grow 10 times and extending distribution to 17 countries in a period of 5 years. This includes the mobile collection platform that would serve more than 100 subscription-type products concurrently (20 million daily asynchronous transactions) and the Claro Apps application store through the Npay service. Allowing its distribution in 7 LATAM countries.

Como líder técnico tuve a mi cargo diferentes equipos y proyectos de transformación digital, trabajando de la mano con clientes como: • Congreso del Estado de Coahuila. Diseño, desarrollo y puesta en operación de la primera plataforma multimedia del gobierno del estado para transmitir las sesiones ordinarias a través de internet.• Comisión Nacional del Agua: Migración de datos históricos de obtención de temperatura para la generación de modelos estadísticos de predicción.• Universidad Autónoma de Coahuila: Diseño, desarrollo y puesta en operación de su primera plataforma de aprendizaje virtual.