A results-driven Operations Manager with a proven track record of optimizing efficiency and ensuring smooth day-to-day operations. Skilled in supply chain management, team leadership and process improvement.• Oversee Operations: Strategically manage and optimize all company operations to ensure maximum efficiency and productivity.• Supply Chain Management: Efficiently manage supply chain processes, from procurement to inventory control, to minimize costs and ensure timely delivery of materials.• Team Leadership: Recruit, develop, and lead high-performing teams, fostering a collaborative and positive work environment.• Process Improvement: Continuously identify and implement process improvements to enhance operational efficiency and reduce costs.

• Founded and continue to grow a successful Digital Marketing agency, providing a comprehensive suite of services, including SEO, paid media, social media, CRM, and customer support.• Pioneer customized digital marketing strategies for a diverse client base, resulting in increased online presence, engagement, and conversion rates for brands such as Exiber, Croycom, and Grupo Supernosso, Sodastream.• Expanded into new service areas like design, basic programming, and CRM tool implementation, further diversifying revenue streams and enhancing client offerings.• Leverage CRM tools like Salesforce, Mailchimp, Dito, and Bee Pro to optimize customer data management and enhance personalized marketing efforts for clients.• Demonstrate consistent growth and profitability by delivering tailored, innovative solutions to meet each client's unique needs, regardless of industry or size.

• Served as the primary point of contact for clients, establishing strong relationships and identifying growth opportunities to maximize ROI for clients such as Mercado Livre and Brasil Cacau.• Coordinated internal teams, including Copywriters, Art Directors, Community Managers, and Content Assistants, ensuring timely project execution and alignment with client objectives.• Managed end-to-end project execution, from briefing to final delivery, including scope, budget, and deadline management, resulting in successful campaigns and high client satisfaction.

• Managed multiple accounts simultaneously, guiding clients from proposal approval through campaign development in paid media, CRM, and social media, increasing client satisfaction.• Implemented a CRM system for fintech client alt. bank and led digital transformation projects for retail clients, enhancing their online presence and customer engagement.Clients: alt.bank, Barbosa Supermercados, Central Ar, Dunlop, Grupo Super Nosso, IOB, Pandora Vestibulares, Tecno Mobile.

• Designed and customized brand strategies and marketing campaigns for clients, utilizing online media and CRM channels to drive growth and profitability for brands like Volkswagen, Visa, and Pepsico (Kero Coco, Lipton Iced Tea and Pepsi).• Operated as the lead point of contact for clients, managing campaigns and team agendas, analyzing data to optimize campaigns, and conducting regular result reviews.