Grace Moutier Email & Phone Number

Paris, Île-De-France, France

I am currently the Client Success Manager at Céline Concierge, crafting exceptional Parisian experiences for our pied-à-terre owners, travelers and expats. I oversee the entire client journey, manage all external partnerships, and drive operational excellence across all departments. I also help ensure that our company is a great place to work for our employees.- Client Experience: Manage all aspects of the client journey, from onboarding and communication (French & English) to ensuring complete satisfaction with our services (Property Management, Trip Planning, Experience Curation, Concierge and PA services).- Partnerships: Lead all aspects of our partner ecosystem, encompassing prospecting, building strong relationships, maintaining seamless communication and exceptional standards, and fostering mutually beneficial collaborations across all areas of the company.- Business Growth and Strategy: Contribute to company development and marketing initiatives, spearhead operational process improvement, and drive internal and external growth strategies.- Operations & People Management: Provide comprehensive administrative support for the company, including HR and payroll functions, ensuring smooth team operations and a positive work environment.

Paris, Île-De-France, France

Leveraged my strong writing and language skills to deliver high-quality copywriting, copyediting, and translation services for diverse clients.-Content Creation and Copywriting: translated a full-length novel from Portuguese to English, completed diverse research projects and ghost writing for various sections of a non-fiction reference book.-Translation Expertise: Provided translation services for a variety of companies, including industry leaders like Linguee and DeepL. Successfully translated diverse content, including marketing materials, technical documents, and medical texts.-Editing and Proofreading: Demonstrated meticulous attention to detail through copyediting projects, ensuring clarity, accuracy, and consistency across translated materials.

Paris Area, France

Key Accomplishments:-Led the global implementation of all Cornerstone OnDemand modules (Core HR, Performance, Recruiting, Learning, Talent) for 15 countries, ensuring a smooth and efficient transition.-Defined and documented standardized international HR procedures to streamline processes and enhance global consistency.-Provided comprehensive training and technical support to users at all levels, including employees, managers, VPs, HR, and trainers.-Conducted in-depth data analysis and prepared various reports to inform HR decisions and measure the impact of HR initiatives.-Successfully decommissioned legacy HRIS systems (SAP HR and Taleo Recruitment) while implementing temporary procedures to ensure seamless business continuity.-Implemented data archiving and GDPR compliance measures to protect sensitive employee information.

(Ex. Sorin Group/Livanova)

Key Accomplishments:-Successfully recruited a wide range of profiles (engineers, finance, customer service...) for the French subsidiary, ensuring a streamlined recruitment process and selection of qualified candidates.-Managed all aspects of the intern, apprentice, and temporary worker programs for the French subsidiary, ensuring compliance with labor laws and regulations and developing close relationships with target educational institutions.-Provided comprehensive HR administration support, including payroll, employee admin, benefits, and performance management.-Served as a Global Superuser on SAP HR and Taleo Recruitment, providing expert support to users across multiple countries.

Paris Area, France

75007 Paris

Paris Area, France

Master Of Arts (Ma), Psychosocial Studies

Bachelor’S Degree, Gestion Des Entreprises

Master In Management Programme, Business Administration And Management, General

Associate’S Degree, International Business And Modern Languages (French)