I am currently the Client Success Manager at Céline Concierge, crafting exceptional Parisian experiences for our pied-à-terre owners, travelers and expats. I oversee the entire client journey, manage all external partnerships, and drive operational excellence across all departments. I also help ensure that our company is a great place to work for our employees.- Client Experience: Manage all aspects of the client journey, from onboarding and communication (French & English) to ensuring complete satisfaction with our services (Property Management, Trip Planning, Experience Curation, Concierge and PA services).- Partnerships: Lead all aspects of our partner ecosystem, encompassing prospecting, building strong relationships, maintaining seamless communication and exceptional standards, and fostering mutually beneficial collaborations across all areas of the company.- Business Growth and Strategy: Contribute to company development and marketing initiatives, spearhead operational process improvement, and drive internal and external growth strategies.- Operations & People Management: Provide comprehensive administrative support for the company, including HR and payroll functions, ensuring smooth team operations and a positive work environment.

Leveraged my strong writing and language skills to deliver high-quality copywriting, copyediting, and translation services for diverse clients.-Content Creation and Copywriting: translated a full-length novel from Portuguese to English, completed diverse research projects and ghost writing for various sections of a non-fiction reference book.-Translation Expertise: Provided translation services for a variety of companies, including industry leaders like Linguee and DeepL. Successfully translated diverse content, including marketing materials, technical documents, and medical texts.-Editing and Proofreading: Demonstrated meticulous attention to detail through copyediting projects, ensuring clarity, accuracy, and consistency across translated materials.

Key Accomplishments:-Led the global implementation of all Cornerstone OnDemand modules (Core HR, Performance, Recruiting, Learning, Talent) for 15 countries, ensuring a smooth and efficient transition.-Defined and documented standardized international HR procedures to streamline processes and enhance global consistency.-Provided comprehensive training and technical support to users at all levels, including employees, managers, VPs, HR, and trainers.-Conducted in-depth data analysis and prepared various reports to inform HR decisions and measure the impact of HR initiatives.-Successfully decommissioned legacy HRIS systems (SAP HR and Taleo Recruitment) while implementing temporary procedures to ensure seamless business continuity.-Implemented data archiving and GDPR compliance measures to protect sensitive employee information.

Key Accomplishments:-Successfully recruited a wide range of profiles (engineers, finance, customer service...) for the French subsidiary, ensuring a streamlined recruitment process and selection of qualified candidates.-Managed all aspects of the intern, apprentice, and temporary worker programs for the French subsidiary, ensuring compliance with labor laws and regulations and developing close relationships with target educational institutions.-Provided comprehensive HR administration support, including payroll, employee admin, benefits, and performance management.-Served as a Global Superuser on SAP HR and Taleo Recruitment, providing expert support to users across multiple countries.