•Deliver solutions to both technical and non-technical end users while also supporting a widerange of technologies•Taking ownership of technical issues.•Resolving customer complaints without the need for team lead intervention•Document troubleshooting and problem resolution steps.•Install Antivirus, new software, hardware, setup new devices, fix network faults•Troubleshoot via remote ( Kaseya, LogMeIn, TeamViewer and join.me)•Setup POE phones, troubleshoot cellphones, office phones, Smart boards, Creston and symposium.•Setup Enterprise email on both Android and Iphone devices.•Setup network printers, network folder, change folder permission, add users to active directory and work on active directory related issues.•Configure pc, re–image, put pc on domain, encrypt pc (Safeguard, Bit locker, PGP, SES)•Solve computer Virus, spyware and malware.•Optimize computer & window registry repair.•Device drivers issue, web related issue and Window security update.•Setup Video conference via Vidyo and GoToMeeting.