Gregory Shields Email & Phone Number

Annapolis, Maryland

Annapolis, Maryland

*Since 2016 consistently in the top three in Sales Volume in terms of new and previously owned vehicles. Infiniti Certified based on New Car Sales Volume and Customer Service Index (CSI) scores. Chosen by management team as top pick to train and mentor new Sales Consultants.*Thru a thorough interview process I assist clients in choosing a vehicle that best suits their individual needs. *Provide full product knowledge for vehicle performance and application to showcase value to the client. *Through formal and informal training, I keep abreast of new products, factory programs and accessories available to the client. *Liaison between the customer and the sales, service and parts departments to ensure the highest customer satisfaction possible both at point of sale and after the sale. *Use Eleads to maintain an owner follow up system that encourages repeat and referral business through Eleads, which contributes to higher customer satisfaction. *Consult and guide clients through their financial options to best meet their budgetary needs.

Glen Burnie, Maryland

During my management the store was consistently in the top ten percent of sales regionally. As measured against Saturn national average, the store consistently maintained above average customer satisfaction ratings. I helped foster a customer friendly environment where the customer always came first, which in turn helped to maintain long term relationships with repeat business. *Hired, trained, motivated, counseled, and monitored the performance of all sales consultants *Monitored the productivity and performance of sales consultants including developing strategies to achieve the highest customer satisfaction ratings and volume productivity. *Established monthly and annual objectives for unit sales, gross profits, expenses, and operating profit.*Reviewed market analysis and sales reports to determine customer needs, volume potential, and develop sales campaigns to accommodate the goals of the dealership. *Served as finance manager as needed to guide clients through their finance options (lease versus conventional finance), finance products such as extended service plans and completing their finance contracts. *Analyzed and controlled expenditures to conform to budgetary requirements. *Administered and monitored factory sponsored programs to maximize sales volume and client satisfaction. *Displayed, merchandised, and promoted new and previously owned vehicles. *Ordered and acquired new and previously owned vehicles. *Worked directly with prime and sub-prime loan representatives at various financial institutions to obtain the most favorable financial terms for clients.

Glen Burnie, Maryland

Maintained above average Customer Satisfaction Index (CSI) as measured against the National CSI, including maintaining perfect scores for the calendar years of 1996 and 1997. Served on a steering committee of sales consultants to use best practices to achieve high sales volume and high customer satisfaction. Raised my sales productivity from 8.1 vehicles a month in 1993 to 12.5 vehicles a month in 1997*Thru a thorough interview process I assist clients in choosing a vehicle that best suits their individual needs.*Provide full product knowledge for vehicle performance and application to showcase value to the client. *Through formal and informal training, I keep abreast of new products, factory programs and accessories available to the client. *Served as a liaison between the customer and the sales, service and parts departments to ensure the highest customer satisfaction possible both at point of sale and after the sale. *Maintained an owner follow up system that encourages repeat and referral business through Eleads, which contributes to higher customer satisfaction. *Reviewed and analyzed action plans at the end of each day, week, month and year to determine how to maximize sales, profitability and customer satisfaction. *Consult and guide clients through their financial options to best meet their budgetary needs.

Middle River, Maryland

Coordinated activities across various production departments to ensure complete cooperation at each stage of the production process. Maintained excellent relations with outside vendors to support our internal operations. We meet all of our contract obligations with the federal government during my time as a Master Planner. *Developed master and intermediate business plans in accordance with government contracts. *Coordinated with outside vendors to craft delivery schedules of materials that would support internal production schedules at Martin Lockheed. *Provided weekly briefings to Senior Management to apprise them of current production schedule status in accordance with government contracts.