Greg M. Smith Email & Phone Number

Beaverton, Oregon, Us

Propeller is founded on the belief that technology should never get in the way of life, learning, or accomplishment, and a student’s ability to work, learn, and interact should extend beyond the bounds of a traditional campus. The advent of cloud computing has provided an unprecedented opportunity to realize our vision to make learning possible for all students.

Bethesda, Maryland, Us

Responsible for driving the vision, operations, and strategy for the Aloft by AccelerEd (a UMUC company) business line, a cloud-based solution that supports students in learning. Leads a cross-functional team responsible for executing the product strategy to create a student-centric experience, delight clients, and achieve our business objectives. Ensures the Aloft by AccelerEd team is delivering high-quality products and services to meet the needs of students, colleges, and universities around the country.

Adelphi, Maryland, Us

Responsible for operations and day to day management of UMUC's centralized Office of Information technology. Led the team through a very challenging transition that moved the entire department from state to private-sector employees. Exceeded goals around employee retention and positioned the organization well for launch into the new company, AccelerEd. While managing the transition, I led development of a new and successful line of business designed to serve higher education institutions nationally based on a model I developed at UMUC that has been recognized for innovation at EDUCAUSE, by the Chronicle of Higher Education and elsewhere.

Adelphi, Maryland, Us

Develop comprehensive strategy and best practices for the deployment of infrastructure systems and services throughout the UMUC enterprise. Working in a high paced project focused environment, major responsibilities are working with the project management office, project teams, various academic, business units and peer infrastructure teams to provide guidance and direction on proposed infrastructure architectural solutions. Allocate personnel resources to projects and manage the tasks surrounding those projects to ensure timely and successful completion. Knowledge and experience with SaaS and cloud technologies, architectural best practices and solutions as first choice solutions.

Cincinnati, Ohio, Us

• Led team of 20 professionals in delivering solid technology infrastructure and services for a fast growing business• Drove transition from on-premises to cloud-based infrastructure for key business systems (including messaging, CRM, help desk) leading to improved reliability, increased scalability, and reduced costs• Managed design of global VoIP infrastructure supporting telework, enabling transparent "follow the-sun" support for a global customer base, and eliminating office-to-office telecommunication charges• Designed global video conferencing solution using Cisco TelePresence technology to reduce travel expenditures and foster collaboration among geographically dispersed workforce Consolidated global infrastructure enabling seamless access to corporate technology resources allowing employees to work effectively from any Hobsons office • Implemented BYOD program, substantially reducing costs for corporate wireless communications• Instituted formal backup and device management practices to secure corporate data and improve staff productivity• Successfully maintained security of corporate network and infrastructure with zero security incidents throughout tenure• Ensured on-time and on-budget delivery of the company's largest facility, serving 250 professionals• Standardized key operating procedures including needs analysis; procurement; hardware deployment; asset tracking; software selection, licensing, deployment and upgrades; and change management• Supported integration between business systems and key Hobsons product platforms to improve service delivery for customers• Centralized global help desk serving more than 700 employees in five major offices in Europe and North America • Instituted KPI-driven approach to service delivery — providing transparency and improving service levels

Responsible for strategy and management of product infrastructures with an uptime average above 99.9% over 3 years. Led the first true cross-Hobsons IT effort that introduced a 31% annual savings for a unified web conferencing platform. Designed and implemented highly automated processes for provisioning new hardware and user accounts for employees with support for remote client management and centralized backup of company data. Defined scope, evaluated products, and implemented new internal support systems such as the corporate Intranet and instant messaging to support cross organization communication. Led the Salesforce deployment and integration with existing account provisioning system. Developed several integrations for Salesforce to support business processes and reporting needs including: click to dial, sales/member services information boards and area code based call routing for member services. Led the transition to a SaaS e-mail solution, providing far greater scalability, redundancy, better mobile device support and increased organizational efficiency. Created change management/control procedures for all technology changes within the organization. Developed a business continuity and disaster recovery plan. Implemented virtualization to reduce overall costs related to our growing development efforts and streamlining daily operational duties. Led project to implement leading edge VoIP telephone system that allowed for geographically diverse growth and flexibility to provide additional service levels to clients. Manage all IT vendor relations to ensure business needs are met within budget and required timelines.

Washington, District Of Columbia, Us

Manage daily operations for a corporate-wide development team. Led requirements definition and testing of the Authority’s new Lead Management System. Led back-end operations for implementation of a corporate-wide customer information system. Led technical requirements definition and acceptance testing for online customer account access. Led design and implementation of the new DCWASA.COM; increased traffic 125% in the first year. Led negotiations for $500,000 contract for corporate web service development (online bill payment) that has collected over $4.2 million dollars in revenue since launch. Manage daily operations for the Lawson Financials implementation. Manage tier 3 support personnel for mission critical applications. Managed the development of Business Continuity/Disaster Recovery plans for key enterprise systems. Co-authored the Authority’s Strategic Technology plan for 2003. Served as senior member of the team that developed the IT Security Program and policies.

Indianapolis, In, Us

Managed daily operations for university-wide help desk and support services. Served as key liaison between University Computing Services and its clients. Reduced help desk operating costs by 30% while decreasing average response time by 20%. Designed and developed database-driven web systems for time cards, technology exchanges, scheduling systems, and substitution requests. Managed budget for help desk and technical staffing as well as campus-wide hardware and software needs. Co-authored three-year technology plan for campus.

Mba, Business

Bsw, Social Work