Glenn Muller Email & Phone Number

Software Engineer with knowledge in Linux and UNIX Technical Skills and Content Manager OnDemand (CMOD) applications and its components. Skilled in Project Management and working with cross-functional teams. Skilled and experienced in implementations, end-user training and support, and documentation.

Listed skills include Content Manager Ondemand, Customer Service, Analysis, Business Analysis, and 14 others.

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  Senior Associate - It-Systems Administration

  New York Life Insurance Company

  Apr 1993 - Jul 2016 - Clinton Nj

  Oversaw successful performance of daily responsibilities in terms of quality, timeliness, and completeness of work. Maintained Service Level Agreement targets for designated critical business applications, and critical infrastructure components for incident and work orders. Maintained security posture by ensuring that systems and platforms supported are managed in accordance with security policies and standards. Daily responsibilities included monitoring of Content Manager OnDemand (CMOD), DB2, and Tivoli Storage Management. Also, included testing of new and updated correspondence, removal of production correspondence and creation of applications for OnDemand document retrieval. Worked with third party vendors, including IBM, to align and manage accounts. • Engineered solutions to various in stream data types from AFP, Line Data, PDF, and TIFF’s, successfully making them all available online for end user availability. • Worked with Corporate Tax Team for tax form processing, including 1099I’s, 1099R’s, 1042S’s, and 5498’s, making these available online for both service centers and individual clients via electronic email delivery. • Adapted new processing for AFP data streams programmed by HP Exstream support team. Developed a reusable shell script for the processing of data being FTPed by HP Exstream via Secure Transport and our mainframe automated scheduling process. • Restructured existing data from file storage to a 17a -4 compliance WORM device (Centera) and engineered updates to applications to increase availability of documents on cache. • Designed new encapsulated applications that allowed illustrations to be made available to end user websites for presentation purposes to our clients. • Devised a solution that allowed Worksite Invoices to be made available to existing client website.