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Provide leadership, strategy & execution of business plans in the areas of IT Staffing, Product Development & IT Services.Product development, Channel Development & building the back & front office teams.

P&L responsibility for the largest zone of the company. Provide leadership to various teams across the front and back offices.Key responsibilities include :-☛ Ideating & executing zonal marketing and sales initiatives.☛ Strategic marketing and business planning☛ Meeting the company's Sales Goals, Provide Leadership & Motivation for Sales teams☛ Sales Planning and Building Relationships, ☛ Coaching, Managing & Optimizing teams and Processes, ☛ Developing Budgets, Staffing and Training.☛ Strategic Account Planning, Business Development & Sales Forecasting☛ Customer Service & Retention.

Responsible for various functions of the Enterprise Back-office, such as Operations, Business Conservation, Information Technology & Administration.Key responsibilities included:☛ Heading the New Business, Underwriting, Customer Services, Claims & IT functions.☛ Strategizing and executing the Renewal Collections function and Customer Retention strategies.☛ Ideating and implementing various Process & Technology Integration initiatives to ease the Bancassurance processes with the partner Banks.☛ Running the Information Technology function in a innovative, yet cost-effective manner.☛ Achieving a good balance of outsourced & in-house activities across the work-floor.Achieved a very quick turnaround of the Back-office through innovative and focused efforts thereby earning the company many awards & nominations for best customer service initiatives ranging from good technology implementations to very high claims payment(s).

☛ Responsible for Operations & IT Strategy, Group Insurance biz, Operations Risk Management, Business Continuity and Quality.☛ Leading the Bancassurance Partners' Integration initiatives.☛ Center Head for Dual Operations Site which handled operations from an alternative site to manage load-sharing and reduce operational risk(s).☛ Instrumental in replacing "paper-based" processes with "electronic" processes.Responsibilities included :-● Defining and implementing IT & Operations Strategy, Technology & Operations Management – with key focus on sourcing & strategy for core and non-core processes.● Interacting with key board-level stakeholders, representing Operations & IT in Board & Audit Committee meetings and report on key deliverables and/or projects.● Strategizing and running the company’s Dual Operations Site to handle scalability, performance and business continuity.● Running of the Group Insurance business with focus on interaction(s) with corporate customers and relationship management with the senior management.Apart from this, was also instrumental in ● Establishing long term business plan (5 year road-map) for Operations & IT aligned with business plan,● Integration of the Banks processes and systems with those of the company & follow thru its implementation and present status at various stakeholder/shareholder meetings.

☛ Part of the six-member core Senior Management Team to start Life Insurance business operations.☛ Setup the technology backbone for the company in the shortest time in the industry (less than 6 months).☛ Provided Strategic direction and inputs to areas not just in Technology, but also in business plan & Operations strategy development & implementation, branch rollout,etc.☛ Pioneered, designed and implemented industry-leading "electronic-application" strategy to eliminate paper-based forms for the insurance business. (Now being emulated by competitors in the industry).☛ Strong vendor relationship management to ensure low costs and prompt delivery of goods and services.● Shortest time to launch for an insurance start-up (less than six months) – an industry record.● Managed a large program management, leveraging various legacy, bespoke & open source solutions, analytics, modelling, networking and business intelligence solutions.● Placed an emphasis on business alignment by establishing business partner roles to build relationships with the key business and process owners. ● Established a regular schedule of newsletters, interactions and special events to increase the interaction with IT employees.● Responsibilities / accomplishments include Creation of annual technology plan(s) with the local and global leadership teams, Implementing best practice tools and methods to speed up the product development, Long-term, scalable and sustainable strategy for systems, Right-sizing and integrating legacy environments into web-based front-end(s).

● Responsible for Branch rollouts, planning and implementation.● Responsible for Information Security.

● IT Strategy for the company and ensuring synergy with the corporate business plan.● Defining and implementing IT Strategy, Software delivery, Networking and Data center Operations.● Deeply involved in strategizing & implementing the outsourcing activities of core & non-core business processes.● Define, manage & implement infrastructure, systems development, deployment and operations, through internal and outsourced projects within approved budgets.● Responsibilities also, included suggesting and evaluating corporate opportunities, including opportunities to design or change products and processes.

● Setting up the complete IT infrastructure, Communications backbone, Systems Integration, Networking, Call Centres, Web strategy, etc.● Member of the Senior Management team looking into the company’s entry in the Indian market.● Involved in implementing an Insurance core-application in Asia Pacific region & India operations.● Strategic Planning and budgeting of IT resources.● Actively involved in the setting up the company’s IT and non-IT infrastructure as well as business and workflow processes for various departments.

Responsibilities as the head of Information Resources Management division, ● Procurement, Design, Integration and implementation of new technologies, and also Systems Integration, Networking & Communications.● Responsible for planning, budgeting & management of IT resources & all Capital expenses.● Design, develop & Implement technologies & solutions for the advertising and media business.

● As Head of the six member Systems department, was responsible for developing and implementing Media and Finance related softwares across various branches.● Stabilized the Creative and Studio functions of the agency by bringing in procedures, which facilitated the easier movement of data and information between departments and individuals.

● Headed the seven-member techno-marketing team for INFORMIX RDBMS.● Involved in recommending product-mix for potential & existing INFORMIX customers.● Designed & developed RDBMS based packages.

● Managing a team for the development, implementation and maintenance of applications. ● Member of the Advanced Technology Planning Group for the implementation of Scanners at Hubs / Branches on a nationwide basis.● Setting up and coordinating 30 branches/Key Entry Sites.● Formulated a comprehensive plan for the data transfer needs of the organisation. ● Responsible for the defining protocols, time slots, schedules, etc for the different Key Entry Sites so as to affect optimum usage of the Telecom / Leased lines.