 Office Administration. Managed office supplies. Standardized the format of company’s written document. Organized shared information and distributed to each department. Scanned, organized and filed contract and other documents accordingly. Human Resource Management. Ongoing documentation and update of employees’ information and job description. Designed and developed an HR policy that specifically matches with the company’s infrastructure and culture. Ongoing production of internship program, training material, and standard operating procedure for the service department.  Data Management. Invented a data checking system through the use of Microsoft Excel to improve the convenience of information searching.  Customer Service. Answer internal and external correspondence such as communication with vendors, agents, and merchants. Studied and documented dispute cases from conversations with the customers. Researched related policy and legal enforcement and ultimately draft a standard dispute script to provide professional and satisfactory answers to the customers. Dispatch Coordinator. Ensure the optimal performance of day-to-day service operation, including checking thousands of ATM machines’ operation status, delivering service orders, and following up with dispatch calls.  Reporting. Generate monthly financial report and service dispatch report for all partners. Summarize various types of report with comparative figures from prior month. Account Payable. Record all accounts payable for company’s parts and operating expenses, including office supplies, Internet, phones, rent etc. Verify accuracy of invoices and expense report. Obtain proof of receipt and approval of expense. Input invoices and expenses into Peach Tree. Review related inter-company charges.

● Acquired new donors by participating in the All Stars Project’s hallmark fundraising approach - Street Performance fundraising, which is face-to-face fundraising in outdoor locations throughout the city● Co-managed street fundraising follow up telemarketing operation from kickoff to launch, coordinate correspondent resource and ensured project stayed within scope● Organized people to participate in All Stars' activities and programs by doing outreach in inner-city New York communities● Participated in organized seminars and meetings with grassroot community organizers, scholars and leaders of the non-profit sector● Assisted in production of special events, e.g., the All Stars Project’s 30th Anniversary Celebration in June 2011● Co-produced development related (planned giving) newsletter

•Utilized expertise and sound judgment in selecting, reviewing, and editing news articles, and synthesized edited material into concise, readily comprehensible, listener-targeted package•Recorded various advertisement by giving full play to personal voice variation•Live-reported various type of news (US, World, Traffic, Weather)•Created personal talk shows: researching and producing background music, writing and recording introduction and promotion of the show

•Participated in 2010 fall telemarketing fundraising campaign and formed effective relationships with donors to facilitate the support for the organization by communicating with them on the phone and asking them for their continued financial support•Developed training guideline for a mini telemarketing campaign•Assisted in various productions of events, meetings, and programs in the organization, e.g., Learning from Leader Benefit Luncheon and the Endowment of Friendship

•Co-produced a month long advanced leadership training program by assisting in management of students’ attendance, arrangement of workshops and field trips, development of curriculum, and maintenance of various contacts•Assisted in various productions of events, meetings, and programs in the organization, e.g., Performance of Grassroot Organizer, CFPA Visit, ASP Community Meeting•Translated scholarly articles from English to Chinese

• Facilitated department’s academic development by researching scholarly article and organizing research-material into professional writing• Developed business proposal for overseas educational recruitment• Co-edited the monthly published department newsletter “Excelsior”

• Ensured optimal performance of day-to-day service operations, including checking approximately 1000 machines’ operation status, delivering service orders, managing data, and acting as liaison between departments and business partners• Improved the service quality and systematized the service infrastructure by inventing a data management system from using Microsoft Excel• Provided exemplary customer service and discerningly handled customer dispute by professional phone manner

•Provided directions, guidance and instruction to professors, staff and students in the use of language lab facility for foreign language study•Designed curriculum and taught reading, writing, speaking, and listening of Chinese to American students•Corrected students' homework and exams for all levels of Chinese•Gave out language lectures when professors and instructors are unavailable