Business Strategy & Operations

Clinical Operations

Focus area: supply chain analytics• Develop data products that reduce technical friction and increase automation in monitoring operations, reporting on KPIs, conducting ad hoc analyses, and alerting to key events• Conduct ad hoc analyses, reporting, and dashboard development around supply chain financials and operations• Topics covered in reporting: finance (expenses, revenue, savings), inventory management, demand planning, value analysis (eg clinical outcomes by product used), sourcing and contract management• Contribute to articulation and implementation of data strategy for Supply Chain Management division, in collaboration with other teams in the institution

• Focus area: patient experience, operations• Data science + consulting: developed statistical models and scripted analyses for clinical, operational, administrative research/insights projects. General training on statistical methods and tools• BI + data engineering: developed stored procedures, dashboards + reports for monitoring operations and performance. Limited experience w/ developing data marts off of ClarityExamples: Identifying drivers of patient & employee satisfaction // Interactive, personalized report on patient satisfaction with quarterly email distribution to providers // Predicting prolapse diagnoses via pre-visit questionnaires // Proxying CMS hospital star ratings for more frequent performance monitoring // Joining patient surveys (Press Ganey) to clinical/operations data (Epic Clarity) for research projects

One:MAP Medical Analytics Group• Analyzed clinical datasets in support of several research papers• Research related to: seasonal trends, determining factors in outcomes for severe burn cases

• Lead and managed web analytics / UX consulting projects for companies using clickstreamand survey data• Designed and launched online surveys for user insights• Integrated and prepared datasets for analysis, primarily using SQL and Microsoft ExcelI also had a hand in: blog & marketing materials, internal research, survey methodology, process automation

ListenLogic Health / Deep Insights team• Helped pharma companies catch up in utilizing social media data for market research• Analyzed discussion topics, brand/competitive sentiment, and metrics of interest (e.g. share of wallet, influencers, user segmentation)• Internal: improved impact and scalability of research methods• Client-facing: lead scoping meetings w/ clients, presented research projects. Tried to make people laugh on conference calls• Wore many hats: handled project management, helped with topic modeling, lead copyediting and logistics for print/electronic publications

Criminal Justice Program• Answered over 100 information requests from prisoners statewide using FileMaker Pro • Managed 5 years' worth of correspondence records

Community Economic Adjustment Program (CEAP)• Conducted independent research of best practices and funding sources for Midwestern local governments' economic development proposals• Developed standard format for proposal feasibility analyses to be presented to local stakeholders• Performed data cleansing, entry, and update private and public funding resources database