A professional having 17+ years of experience with proficiency in delivering worldwide technical services. Successful track record of developing strategy, planning, operational procedures & policies for excellence, keeping focus on organization objectives. Competent in operations management, account management, quality & compliance, service excellence, talent development, client relationship management and innovation. Deft in rendering service level agreements, monitoring & analyzing performance for improving processes. Proven proficiency of customer relationship management through regular interaction with client on operational standards and practices accomplishing customer satisfaction levels.Leadership abilities in leading, delegating, monitoring, coaching, motivating and mentoring teams for a dynamic environment and nourishing growth.
Listed skills include Networking, Cisco Technologies, Service Delivery, Operations Management, and 7 others.