Customer Care Professional/ Disputes- Domestic, International And Es International
Plantation, Fl
Responsibilities Included: Handling the overall dispute handling, servicing the interests of the Cardmembers, the Service Establishments and the Shareholders of American Express. Ensures that dispute is handled with complete accuracy- but is not limited to deciding the full judgement of the dispute’s merit to resolution, makes or handles all in-bound and out-bound phone calls, processing the appropriate on-line financial adjustments, sending notifications as determined by policies/ procedures, and balancing the American Express Brand with their Customers/ Clients’ needs. Follows verbal and written instruction of tasks, while multi-tasking. Applies critical thinking skills to routine and isolated, unique situations- handles time status of handling and awards judgement based on merit of variables and protocol. Applies decisive thinking skills and works with minimal supervision. Handles basic office equipment (Ex: computer, multi-line phone, printer copier). Able to handle physical aspects of position (Ex: stooping, kneeling, rotation crouching and lifting). Able to sit long periods of time, while performing high volumes of repetitive manual work on keyboard.