Glenn Nixon Email & Phone Number

• Quickly achieved Subject Matter Expert role on 10 systems and applications during transition to outsourced software development.• Transferred system knowledge to new outsourced developers to get them quickly up-to-speed.• Maintained level of service and user satisfaction during transition.• Translated user requirements into technical specifications. Negotiated features and completion dates with users and developers.• Administered Oracle database on Unix server containing product quality data from a variety of sources. Performed as primary support person for users of the database.• Received achievement award for going above and beyond job requirements.

• Transformed Oracle database into SQL Server database. Rewrote over 200 Oracle SQL scripts to use syntax compatible with SQL Server. Converted 12 Unix cron jobs to SQL Server agent jobs.• Created SQL Server database and web-based data entry and reporting application for product verification test results leading to improved quality levels. Received recognition award for this project.• Automated the recording and evaluation of several test results in the manufacturing production system thereby ensuring that machines move to the next assembly station only when defect-free.• Added capability to a product quality reporting application to check the Windows registry so that dates and other items would display properly for international users.

• Created reporting application to measure amount of time a machine spent in each step from manufacturing through delivery to install at customer site. This allowed inefficiencies in the distribution process to be highlighted and corrected.• Developed parts reporting system that enables engineers to effectively analyze part failure data resulting in redesigns that improved reliability.• Created custom control charting using an object-oriented design to satisfy user requirements that couldn't be met with off-the-shelf software.• Performed customer satisfaction correlation analysis and analyzed service quality differences by district to determine best practices and identify improvement opportunities.• Developed web-based application using ASP to effectively manage product quality targets.

• Analyzed data from in-house quality testing, delivery reporting systems, field service reporting systems and customer satisfaction surveys to find trends and correlations, and to determine which measures could serve as predictors of downstream measures. Received recognition award for this project.• Created client/server reporting application to compare quality of used vs. new machines in order to identify ways of improving customer satisfaction.• Performed a comprehensive statistical analysis of competitive data to compare performance of Xerox machines versus competitive products.• Improved reporting application for Canadian and Latin American quality teams. Received recognition award for this project.

Ms, Statistics

Bs, Statistics