Narasing Sudheer Gobburu Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

♦ Created and ramped up a strong team of support engineers through regular training initiatives and measuring progress through audit and feedback.♦ Drive all the Sev-1 and Sev-2 issues to resolution.♦ Participate in strategic planning by contributing ideas to achieve long and short-term goals of individuals and entire team, including Services forecasting, team activities, performance goals and metrics.

Bengaluru, Karnataka, India

♦ Led the Managed Services and Cloud Support team, including measuring and quantifying results of the team, overseeing and evaluating the performance of each team member, managing SLAs and their daily workload.♦ Participate in strategic planning by contributing ideas to achieve long and short-term goals of individuals and entire team, including Services forecasting, team activities, performance goals and metrics.

Bengaluru, Karnataka, India

♦ Work as a consultant for a global manufacturing client as a subject matter expert in IBM Sterling B2B Integrator (SI) to ensure seamless upgrade of SI product; Perform production monitoring and determine process improvements. Tune load balancer, SI product and suggest any potential cost-savings from an infrastructure standpoint.

Mumbai Area, India

♦ Working as a freelancer providing training and consulting work for IT companies and their clients

Bengaluru Area, India

♦ Developing a product and providing assistance to the sales team for marketing to potential EDI clients by providing the benefits and cost savings for vendors to onboard to EDI platform♦ Engaging in quality deliverables and enhancing customer experience, generating additional opportunities resulted in increased revenue, single point of contact for handling customer expectations and project deliveries♦Leading team and exceeded expectations from client resulting in project extension during EDI onboarding engagement as well as training team to handle EDI projects, order fulfillment engagements and client-facing roles♦ Conceptualizing idea and executing project delivery process during planning, execution and support phases of EDI projects to create consistent quality and on-time deliverables♦ Motivating and creating strong technical expertise in the company by mentoring new hires in becoming subject matter experts and creating value-adds for the company♦ Providing standard product training on all IBM B2B/middleware, and MFT products♦ Leading advisory roles to customers related to EDI, Order fulfillment solutions and solution performance♦ Preparing product implementation proposals for potential customers and assisting sales team

Bengaluru Area, India

♦ Joined the company as a Staff Consultant and rapidly moved up the career ladder to Performance Architect. ♦ As Performance Architect, involved in providing SME (Subject Matter Expertise) to customers, in-house teams and business partners on B2B middleware and Order Management projects

Bengaluru Area, India

♦ Managed projects across the product lines and ensured all performance metrics are met and achieved. ♦ Engaged in identifying critical performance areas, performance planning, tested and benchmarked key interfaces based on customer requirements. ♦ Planned capacity of projects from infrastructure view points and performed health checks.

♦ Developed knowledge on open source scripting tools like Grinder and Perl and used the same for performance testing. ♦ Engaged in projects from major US, UK & Indian retailers, banks and insurance companies.

♦ Ensured all projects are completed on time and within specified budget and scopes. ♦ Managed team of varying sizes and involved in a typical project life cycle from on-boarding project, to gathering client requirements, effort estimation, designing, testing and successful delivery of the project.

♦ Implemented Gentran Integration Suite/Sterling Integrator across client locations for multiple clients form varied industry backgrounds. ♦ Standardized the map delivery process for review and testing of maps in the B2B space.

♦ Worked at client location as a consultant. Involved in knowledge transfer sessions on GIS and later handled various EDI support activities on Gentran Integration Suite and Sterling Information Broker.

♦ Started career with this company as a Developer. Involved in in-house Struts project and worked on GIS maps and business process development.

Be, Electronics & Communication, First Class

Boad Of Intermediate Education, Mpc, First Class

Secondary School Certificate, First Class

Education record