Alborz Naddaf Email & Phone Number

United States

Building relationships, pinpointing needs and wants, consulting and helping my clients, and selling vehicles

Houston, Texas, United States

• Conducted training programs in an interactive and engaging environment resulting in 35% increase in New Hires satisfaction.• Administered onboarding programs that improved the training hours variance to under 5% and provided scalable solutions. • Developed and delivered high-quality new hire training for over 1000 individuals, ensuring readiness for Amazon PRIME DAY.• Directed learning material and recorded training modules, reducing Associate Training Violation (ATV) generation by 45%.• Proactively communicated at-risk permission lost cases to managers, saving over $150k in costs. ($530 per associate).• Empowered more than 50 learning ambassadors to be promoted to higher level positions.• Providing coaching and feedback to improve performance, enhance skills, and ensure the team's professional growth.• Managed the logistics of training sessions, including scheduling, room setup, equipment preparation, and participant communications.• Provided administrative support for learning activities, such as maintaining training records, updating learning management systems, and coordinating certifications or accreditations.

Houston, Texas, United States

• Partnered with ICQA leadership to decrease the department's DPMO rate and ensure 100% accuracy on all counts.• Played a key role in developing and implementing Standard Operating Procedures (SOPs).• Identified defect trends through data analysis, implemented solutions, and ensured adherence to lean and six sigma principles.• Identified and documented quality issues, and non-compliance issues, and promptly reported them to the appropriate stakeholders.• Trained and coached team members on quality control processes, standards, and best practices to foster a culture of quality awareness and continuous improvement.

Houston, Texas, United States

• Utilized strong communication and interpersonal skills to establish trust and rapport with customers, ensuring a positive buying experience. • Demonstrated exceptional customer service skills, assessing customer needs, and providing tailored solutions.• Became an expert on the company's products and services, earning the Fiat Chrysler Automobile (FCA) Expert Award four years in a row.• Achieved 98% customer satisfaction rating based on after-sale surveys. (98% of surveys scored 9-10 on the scale of 1-10).• Utilized CRM systems and sales tools to track customer interactions, manage leads, and streamline the sales process.• Collaborated with dealership teams, including finance, service, and parts to increase sales by 20%.• Utilized consultative selling approach to understand customer needs and recommend appropriate vehicles, resulting in a 20% increase in upsells and cross-sells.• Built a strong referral network through exceptional customer service, leading to a 25% increase in referral-based sales.• Actively participated in sales training and workshops, staying updated on industry trends and product knowledge.• Demonstrated expertise in financing options and assisted customers in securing favorable loan terms, contributing to a 10% increase in financing penetration.• Utilized social media platforms and online marketing tools to expand the dealership's online presence and attract a wider customer base

Iran

• Improved student satisfaction rating by 1.3 points, increased enrollment by 20%, and enhanced student retention by 14%.• Increased teacher satisfaction rating and retention rates while improving satisfaction with leadership.• Designed and maintained analytical reporting on budget, cash flow, student retention, and other metrics.