Alex Goatcher Email & Phone Number

Field, Bc

- Supervised Staff- Assist in training new staff- Created weekly schedules- Created performance evaluations for staff- Assisted Visitors with planning their vacations to Alberta

Radium Hot Springs, Bc

• Provided information and booked rentals for Vacation Rental properties• Took payments for bookings through PayPal and RMS booking system• Emailed guests arrival instructions and assisted guests with any problems that occurred during their stay• Coordinated with cleaning and maintenance staff to ensure properties were cleaned and in working order• Worked with property owners to reserve time for personal use of their own properties and helped coordinate needed repairs with maintenance staff

Kootenay National Park

Lake Louise, Yoho, Kootenay Field Unit

• Created and issued business licences (including operating stipulations) for companies operating within the Mountain National Parks• Received and processed payments for business licences• Performed filing duties for the Development department

Yoho National Park

• Provided information to visitors on the Mountain National Parks, the Town of Golden, Village of Radium Hot Springs, City of Revelstoke, the Kootenays Region of B.C., and the Province of Alberta.• Educated visitors on Parks Canada regulations for front country and back country use• Performed cleaning duties, when required (public washrooms)• Used Banff National Park (Lake Louise) Back Country Permit Database to create back country camping reservations for visitors• Perform daily sales report and sales reconciliation, created daily bank deposits

Field, Bc

- Provided visitors information about attractions in mountain parks and Province of Alberta- Collected and entered visitor statistics - Handled cash and credit transactions - Ordered promotional items from partners, attractions and visitor centres in Alberta- Assisted training and supervising new staff

Golden, Bc

-Front Desk-Housekeeping-Night Audit-Maintenance

Edmonton, Canada Area

- Assisted guests with making reservations; checked guests in and out of hotel - Assigned rooms according to guests’ preferences and party compositions - Ensured guests’ needs and requests were met- Handled complaints and concerns from guests - Handled cash and credit transactions - Experience with Hilton’s OnQ reservation/Customer Relationship Management system

Edmonton, Canada Area

-Provided information about the City of Edmonton, the Province of Alberta and attractions within both to Visitors-Answered questions through phone calls, emails, and in person-Helped visitors navigate around Edmonton and Alberta-Collected and entered Visitor statistics-Handled cash and credit transactions

-Handled cash and credit transactions-Assisted customers with questions and complaints-Experience with returns and refunds-Stocked shelves

Pender Island, Bc

-Provided visitors information about the Gulf Islands National Park Reserve and Pender Island-Assisted visitors with questions, concerns or problems -Reported problems to the appropriate manager, supervisor or Park Warden-Assigned campsites through Parks Canada online campsite registration system-Collected fees including cash transactions-Ensured that visitors were informed of and followed rules and regulations of the Canada Parks Act and the BC Parks Act.

-Assisted managing warehouse when Warehouse Manager was absent-Supervised workers, trained new employees, dealt with customer and receiving inquiries-Helped reorganize and set up new warehouse -Performed inventory checks-Received product

-Handled cash and credit transactions-Assisted customers with questions and complaints-Experience with returns and refunds

Business Administration Diploma, Tourism Management

Business Administration- Tourism Management

Bachelor Of Arts Degree, History; Political Science

Bachelor of Arts: History and Political Science

High School Diploma