Gobikrishnan V R Email & Phone Number

Chennai, Tn, In

India

Worked as a Senior Consultant

India

• Analyzed business processes and facilitated requirements-gathering sessions with clients, gaining deep insights into their needs and objectives• Functionality and configured software applications to address specific client requirements, ensuring tailored solutions• Designed and implemented functional solutions aligned with client specifications, utilizing suitable software applications and tools, Kibana and Elastic search and schema-free JSON documents.• Collaborated effectively with technical teams, ensuring seamless implementation and integration of software solutions• Engaged with sales teams to identify and pursue new business opportunities, contributing to organizational growth and defining campaign objectives.• Experience with JavaScript &Angular Deliver Cloud-based services through CI/CD.• Familiarity with SMTP and projects like RSPAMD/Postfix• Experience using and changing Grade-Based CI/CD pipelines, Terraform• Configuring external accounts (SFTP, Analytics data connector, FDA).• Working across multiple campaign modules (Campaigns, Deliveries, Workflows, Schemas, Forms, Web Applications, Landing Pages)• Implementing data upload mechanism from Adobe/External SFTP's• Push Notification implementation for Android & and IOS• Building custom reports & and data exports and creating and Configure Cube reports• Ensured successful project delivery within scope, timeline, and budget, collaborating closely with project managers• Fostered strong partnerships and alignment with cross-functional teams in the go-to-market (GTM) organization, leveraging enablement strategies cross-functionally• Contributed significantly to the definition and development of the Global Sales Enablement plan, leading its execution in APAC, EMEA, and AMER regions• Led a team of operations and technical specialists, overseeing ongoing projects and LMS & LXP configuration, release management, governance audit, and troubleshooting for HCM system-related issues

India

• Collaborated with design teams to develop visually appealing and responsive email templates using HTML and CSS• Facilitated coordination between the Business Intelligence team, APIs, and xAPI's content to enable dashboard reporting in Captivate Prime and High Spot• Applied expertise in XML to translate campaign objectives into strategic plans and implement waves for various Trigger Campaigns• Served as the initial point of contact for Bootcamp sessions, addressing product registration, training issues, and configuration matters related to Adobe Products and Adobe Digital University• Managed web page creation and maintenance in CMS (AEM and SharePoint), focusing on Digital Marketing Strategies• Integrated Power BI reports and Commercial Tribe with Captivate Prime, generating partner dashboard reports and providing hands-on support for stakeholder management and UAT testing• Troubleshot completion issues on xAPI modules, tracked problems from third-party vendor systems and ensured seamless integration with the LMS• Collaborated closely with Captivate Prime Product Management, Engineering, and CSM teams, staying abreast of future product roadmap/releases• Designed and developed templates, components, widgets, and bundles, and set up environments in the development, testing, staging, and production phases• Provided technical support to users, resolved technical problems, and maintained comprehensive documentation for system configurations and troubleshooting guides• Integrated the LMS with other systems and applications in collaboration with the IT team and analyzed LMS usage data, identifying areas for improvement and making relevant recommendations• Developed and delivered training materials and resources for LMS users, ensuring comprehensive user support and maintaining the learning management system (LMS) for the organization, overseeing user access and permissions

India

 Stayed abreast of industry trends and advancements in programming languages and technologies, ensuring knowledge currency Collaborated seamlessly with cross-functional teams, guaranteeing the successful implementation of various projects Demonstrated expertise in converting scripts into AICC content using Ooyala software, understanding stakeholder dynamics, and configuring functional areas of the Saba Cloud Uploaded bulk user account creation templates into Data Sync, identifying and enhancing processes for faster turnaround Modified the UI (User Interface) of the Kenexa tool, troubleshooting server issues to ensure content integrity Participated in code reviews, offering valuable feedback to enhance the overall quality of the codebase Addressed software defects and issues reported by users, troubleshooting and resolving them effectively Created and maintained comprehensive technical documentation and user manuals, facilitating effective use and understanding of the software systems Developed menu score and bookmark testing for COCEL conversion across various languages, interfaces, and navigation options for e-learning modules Created HTML layouts using Articulate Storyline, generating ad hoc reports and analyses in collaboration with stakeholders to address specific management requests Conducted comprehensive testing on learning modules within the Learning Management System (LMS), focusing on menu functionality, score tracking, and bookmarking in eLearning modules Managed the import and export of AICC and SCORM contents on the IBM Kenexa server, along with modifying the user interface on the Kenexa tool Maintained a detailed FAQ document to expedite issue resolution for the team, conducted virtual sessions in Adobe Connect, and sent session invitations to external users Demonstrated expertise in the Saba LMS environment and Adobe Connect functionalities through validation workshops and client-specific regulatory compliance sessions