Gobinathan Subramaniam

Gobinathan Subramaniam Email and Phone Number

Accomodation Service Specialist @ Agoda
singapore, singapore
Gobinathan Subramaniam's Location
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Malaysia
About Gobinathan Subramaniam

I would describe my personality as approachable, light hearted and positive. I can take on challenges like managing customer disputes.

Gobinathan Subramaniam's Current Company Details
Agoda

Agoda

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Accomodation Service Specialist
singapore, singapore
Website:
agoda.com
Employees:
3929
Gobinathan Subramaniam Work Experience Details
  • Agoda
    Accomodation Service Specialist
    Agoda Oct 2024 - Present
    Federal Territory Of Kuala Lumpur, Malaysia
    1. Handle and resolve issues that partners may have with bookings, cancellations, or guest feedback.2. Use internal tools to analyze partner performance, providing insights or suggestions for improvement.3. Addressing partner inquiries and resolving issues related to Agoda's platform (pricing, room availability, content, etc)
  • Agoda
    Customer Experience Specialist
    Agoda Sep 2023 - Oct 2024
    Malaysia
  • Flash Malaysia Express
    Customer Service Team Lead
    Flash Malaysia Express Dec 2022 - Sep 2023
    Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
    1) Monitoring team perfomance2) Coordinating a team of colleagues to ensure they consistently deliver outstanding service.3) Performing tasks like MCMC cases, doing QA calls as well as coaching with agents.
  • Flash Malaysia Express
    Customer Service Officer
    Flash Malaysia Express Jul 2022 - Dec 2022
    Federal Territory Of Kuala Lumpur, Malaysia
    1) Handled inbound calls, emails and outbound calls.2) Maintain strong relationships with carriers.
  • Ibm
    Backend Support (Us)
    Ibm Oct 2021 - Mar 2022
    Petaling Jaya, Selangor, Malaysia
    • To have a strong communication with the US clients, System Service Representative (SSR), SDM and managers.• Reassigning, rescheduling the appointment according to the customer preferences and many types of client's issue in order to provide a quality service.

Gobinathan Subramaniam Education Details

Frequently Asked Questions about Gobinathan Subramaniam

What company does Gobinathan Subramaniam work for?

Gobinathan Subramaniam works for Agoda

What is Gobinathan Subramaniam's role at the current company?

Gobinathan Subramaniam's current role is Accomodation Service Specialist.

What schools did Gobinathan Subramaniam attend?

Gobinathan Subramaniam attended National University Of Malaysia (Ukm).

Who are Gobinathan Subramaniam's colleagues?

Gobinathan Subramaniam's colleagues are Masud Bhuiyan, El Vanuatu, Minh Nguyet Tran, Dhanuchbhorn Pitidhammabhorn, Pairaya Burapavaragul, Tony Luong, Hayma Shankari Sivakumaran.

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