Gobinathan Subramaniam Email and Phone Number

1. Handle and resolve issues that partners may have with bookings, cancellations, or guest feedback.2. Use internal tools to analyze partner performance, providing insights or suggestions for improvement.3. Addressing partner inquiries and resolving issues related to Agoda's platform (pricing, room availability, content, etc)

1) Monitoring team perfomance2) Coordinating a team of colleagues to ensure they consistently deliver outstanding service.3) Performing tasks like MCMC cases, doing QA calls as well as coaching with agents.

1) Handled inbound calls, emails and outbound calls.2) Maintain strong relationships with carriers.

• To have a strong communication with the US clients, System Service Representative (SSR), SDM and managers.• Reassigning, rescheduling the appointment according to the customer preferences and many types of client's issue in order to provide a quality service.