 Asset Management & Procurement: Oversee the entire lifecycle of assets from acquisition to disposal, ensuring efficient asset utilization and cost-effective procurement processes. End-User Support: Provide comprehensive support for both office-based and remote (WFH) users, ensuring seamless daily operations troubleshooting technical issues and ensuring efficient application usage. New Hire Readiness: Oversee IT onboarding and offboarding activities, streamlining the process for new and departing employees. Application Support: Offer support for various business applications, enhancing user productivity and software performance. Cloud Account Management: Handle (GCP) Google Cloud Platform account operations, including account creation, suspended, password resets, and additional business license management. Vendor Management: Effectively manage relationships with hardware, software, and service vendors, overseeing purchasing processes and ensuring optimal service delivery.

★ Asset Management: Manage hardware assets.★ Network & Server Maintenance: Ensuring network and server uptime and performance.★ Mac & Windows: Providing post-basic support for macOS and installing/configuring software on both platforms.★ Problem-Solving: Troubleshooting Windows OS issues (BSOD, drivers, hardware,