Jim Goble Email & Phone Number

Kalamazoo County, Michigan, United States

From developing the program to delivering it in a state-of-the-art, collaborative, centralized tech center starting in Fall of 2025, I’m excited to reach out to my many friends and colleagues in the cybersecurity industry as well as meeting many new connections to get thoughts, ideas and collaboration to provide an opportunity for an innovative, fun, collaborative and encouraging experience that exposes the world of cybersecurity to students that are curious or interested in the career potential! I am blessed!

United States

Entrepreneur/developer and online distributor of The Premiere Defensive Strategy Tool for Softball to teach players how to "Know the Play!" before each pitch: ROW (Runners, Outs and Where's the play) to Know cards, sold exclusively through our online store - www.KnowThePlay.com Additionally, provides coaching and private softball batting lessons."Those Crazy Bible Study Guys" Podcast - co-podcaster on the podcast of 2 everyday guys that found fun in doing a bible study the past 10 years that they've turned into a podcast!

Conducted analysis and developed strategy to improve processes, documentation, and training, resulting in consistency in work effort. These efforts aided in fulfilling audit requirements, including standardization and updates of procedures.• Developed process flows for all processes (physical intelligence, technical intelligence, strategic intelligence, and fraud intelligence).• Created cheat sheets for providing succinct reference procedures for training, veteran team members, and quality reviews.• Provided backfill for analysts’ vacations and worked occasional weekend coverage for the team. • Delivered weekly senior management status updates

Kalamazoo, Michigan Area

Provided oversight, development, leadership, and success of review, triage, and recovery of retail and corporate fraud transactions, including wire, ACH, Zelle, account opening, batch wire and ACH, card-free ATM transactions, retail account takeover, PPP loans during COVID, and incoming Zelle and ACH. Developed process, systems, and structure to create consistency in execution, meet audit and risk requirements, and track results for constant improvement in fraud recovery rates. Led development of team that grew from nine to 48, all working from home. • Performed commercial and retail transaction review, retail account takeover, online account openings, and nefarious login and account change activity reviews. • Guided development of multiple new managers into leadership positions.• Became the first team in the corporation to onboard a fraud review process onto the Actimize platform (Zelle transaction review to support the launch of Zelle).• Directed development of strong partnerships with strategy and analytics and MIS teams to aid in improvements to fraud detection and efficiency of Actimize platform, including issue resolution. • Developed a “success model” to drive standardization and growth of team. This included key areas of developing partnerships, execution, performance, and process improvement.• Posted consistent double- and triple-digit percentage growth in annual fraud saves.

Served in a new position developed to primarily manage ACH fraud occurring to corporate treasury management clients as a liaison between sales teams, senior management, support areas, and clients to provide consistency, accuracy, and coordinated response to customer fraud, incidents impacting treasury customers, and potential litigation against company in fraud events. Expanded role to include daily incidents impacting treasury customers by developing communications process that engaged all stakeholders, advising on issue, impact to company and customers, current activity occurring to remediate, and when they would receive the next update. • Worked directly with customer's CEOs, CFOs, legal staff, and other senior management, as well as own senior managers, sales staff, and legal team, with processes developed to ensure a consistent approach to handling fraud.• Served as subject matter expert on calls with clients and sales manager to increase client's confidence in processes and ability to aid in funds recovery, saving millions for clients and preventing most attempts of litigation towards own company. • Developed processes, provided comfort to sales team and clients during very difficult situations, and developed partnerships internally to increase success in funds recovery, leading to the development of the Treasury Management Fraud Team as fraud ramped back up around 2012. • Determined legal partnerships the company had in China and developed a process for customers to utilize that resource for aiding in funds recovery because of the difficulty of recovering funds in China.

Owned the hair salon with my wife. Marketing, maintenance and accounting were my responsibilities and my wife covered the daily operations.

Brought in initially to develop a brand-new business continuity program as an enhancement to the company's disaster recovery program. Developed program, selected software to administer and deploy the program, developed training, trained users, supported users, developed testing programs, and set future direction. Developed a new corporate incident management program, working with senior leaders from all business units throughout the organization, that was proven to streamline company’s recovery through events such as 9/11, the East Coast Power Outage, system outages, and severe weather events, showing regulators and board of directors the company’s readiness to respond to and manage large-scale events impacting the company. Was first member in county’s Emergency Management Team, representing private industry at monthly meetings; was a speaker on business preparedness at a local summit on pandemic preparation and led an effort to supply all schools in county with emergency weather monitors. Served three years on the user board for company’s business continuity software, presented at the Continuity Insights Conference in 2009, and had an article published in Continuity Insights magazine in 2010.

Audited and served as senior auditor of computer center operations audits. Streamlined system reviews to save ten hours / week for the audit team. Trained new team members and led audits, which included exit reviews and reviewing findings with computer center operations leadership.

Master Of Science - Management, Leadership, 3.83

Graduated Cum Laude

Bachelors Of Science, Computer Information Systems, Business/Programming, 3.79

Activities and Societies: Sigma Pi