Godswill Chiori Email & Phone Number

Greater Manchester, England, United Kingdom

• Strategic Solution Design & Deployment: I develop and implement tailored ServiceNow solutions, focusing on designing intuitive workflows, forms, and reports to meet the unique demands of adult care management, thereby optimizing platform functionality for improved care delivery.• Advanced System Integration & Configuration: I expertly configure key ServiceNow modules, including Incident, Problem, Change, and Asset Management, and seamlessly integrate these systems with existing technology… Show more • Strategic Solution Design & Deployment: I develop and implement tailored ServiceNow solutions, focusing on designing intuitive workflows, forms, and reports to meet the unique demands of adult care management, thereby optimizing platform functionality for improved care delivery.• Advanced System Integration & Configuration: I expertly configure key ServiceNow modules, including Incident, Problem, Change, and Asset Management, and seamlessly integrate these systems with existing technology stacks to enhance operational workflows and data coherence.• Dedicated Technical Support & Leadership: I provide vital technical support and resolve complex issues to maintain the functionality, efficiency, and security of our ServiceNow solutions. My role extends to leading diverse project teams and mentoring junior engineers, fostering a collaborative and skilled workforce.• Proactive Continuous Improvement: Committed to excellence, I continuously seek and integrate the latest advancements in the ServiceNow ecosystem, applying ITIL principles to refine and advance IT service management practices, significantly boosting workflow efficiencies and stakeholder satisfaction. Show less

Nigeria

As CEO of Amala Sky, I oversee the strategic direction, operations, and overall growth of the restaurant chain. My role involves leading the company’s expansion plans, ensuring consistent delivery of high-quality meals, and fostering a customer-centric culture. I work closely with the management team to innovate and drive operational excellence while building partnerships and maintaining financial sustainability. I am also committed to our community impact initiatives, including the “Feed The… Show more As CEO of Amala Sky, I oversee the strategic direction, operations, and overall growth of the restaurant chain. My role involves leading the company’s expansion plans, ensuring consistent delivery of high-quality meals, and fostering a customer-centric culture. I work closely with the management team to innovate and drive operational excellence while building partnerships and maintaining financial sustainability. I am also committed to our community impact initiatives, including the “Feed The People” outreach, aimed at addressing food insecurity and supporting vulnerable populations in Lagos. Show less

Nigeria

• Comprehensive Testing Strategy and Execution: Developed and executed detailed test plans for complex blockchain-based platforms and web applications, employing a mix of testing methodologies to ensure functionality, performance, data integrity, and user experience across various environments.• Automation Leadership and Innovation: Led the adoption of Cypress for test automation, significantly reducing manual testing effort and accelerating release cycles, while automating repetitive test… Show more • Comprehensive Testing Strategy and Execution: Developed and executed detailed test plans for complex blockchain-based platforms and web applications, employing a mix of testing methodologies to ensure functionality, performance, data integrity, and user experience across various environments.• Automation Leadership and Innovation: Led the adoption of Cypress for test automation, significantly reducing manual testing effort and accelerating release cycles, while automating repetitive test cases to decrease bugs by 25% and enhance overall testing efficiency.• Critical Analysis and Reporting: Authored and communicated clear, concise bug reports, outlining reproduction steps and suggesting actionable solutions, which facilitated effective troubleshooting and timely resolution of critical issues in collaboration with development teams.• Stakeholder Engagement and Reporting: Presented detailed testing findings and strategic recommendations to stakeholders, highlighting the impact of testing activities on software quality and guiding project decisions.• Product Ownership in QA: As Product Owner and Software Tester, orchestrated the testing lifecycle from planning to execution, ensuring alignment with project requirements and stakeholder expectations, thereby increasing customer satisfaction and project deliverables. Show less

Delaware, United States

• ServiceNow Development & Strategic Implementation: Championed the design, creation, and deployment of comprehensive ServiceNow solutions, meticulously tailoring modules to meet specific business requirements and enhance operational workflows.• Leadership & Professional Development: Directed and mentored the development team, imparting advanced knowledge of the latest ServiceNow features and industry best practices to elevate team capabilities and drive innovation.• System Integration… Show more • ServiceNow Development & Strategic Implementation: Championed the design, creation, and deployment of comprehensive ServiceNow solutions, meticulously tailoring modules to meet specific business requirements and enhance operational workflows.• Leadership & Professional Development: Directed and mentored the development team, imparting advanced knowledge of the latest ServiceNow features and industry best practices to elevate team capabilities and drive innovation.• System Integration & Process Automation: Engineered robust integrations with key enterprise systems, significantly streamlining processes through automation and thus enhancing overall operational efficiency and system reliability.• Advanced Customization & Scripting: Leveraged JavaScript expertise to craft and refine business rules, UI policies, and client scripts, optimizing platform performance and user interaction to better support business functions.• Stakeholder Engagement & Process Optimization: Collaborated closely with stakeholders to refine business processes, ensuring solutions were both strategic and user-centric. Maintained detailed technical documentation to support ongoing operations and compliance.• Security Protocols & Regulatory Compliance: Upheld stringent security standards and regulatory compliance across all development phases, safeguarding company data and reinforcing trust in our technology solutions.• End-User Training & Support: Delivered comprehensive training and support to end-users, enhancing their understanding and use of the ServiceNow platform, while also serving as the primary point of contact for resolving complex technical issues. Show less

Manchester, United Kingdom

• Innovative Platform Development: Spearheaded the design and deployment of ServiceNow applications, focusing on customizing solutions that align with strategic business initiatives. Successfully managed full lifecycle development, from conceptualization through implementation, enhancing system functionalities and user experience.• Agile Project Leadership: Acted as the Product Owner within an Agile framework, prioritizing backlogs, defining sprint goals, and ensuring seamless collaboration… Show more • Innovative Platform Development: Spearheaded the design and deployment of ServiceNow applications, focusing on customizing solutions that align with strategic business initiatives. Successfully managed full lifecycle development, from conceptualization through implementation, enhancing system functionalities and user experience.• Agile Project Leadership: Acted as the Product Owner within an Agile framework, prioritizing backlogs, defining sprint goals, and ensuring seamless collaboration between cross-functional teams to deliver projects on time and within budget.• Strategic Integration and Automation: Developed and integrated sophisticated workflows and processes into the ServiceNow platform, automating operations to increase efficiency and reduce manual intervention across various business units.• Stakeholder Management and Team Mentoring: Built and maintained strong relationships with stakeholders to gather requirements and deliver solutions that directly support business objectives. Mentored junior developers, fostering a culture of technical excellence and continuous improvement. Show less

Nigeria

• System Administration and Optimization: Administered and optimized the ServiceNow platform, ensuring robust performance and reliability. Implemented system upgrades and maintained configurations to support evolving business requirements while ensuring minimal downtime.• Process Automation and Integration: Led the automation of key export processes within ServiceNow, significantly enhancing operational efficiencies and data accuracy. Streamlined integration with external systems to ensure… Show more • System Administration and Optimization: Administered and optimized the ServiceNow platform, ensuring robust performance and reliability. Implemented system upgrades and maintained configurations to support evolving business requirements while ensuring minimal downtime.• Process Automation and Integration: Led the automation of key export processes within ServiceNow, significantly enhancing operational efficiencies and data accuracy. Streamlined integration with external systems to ensure seamless data flow and reporting capabilities across the organization.• Strategic Leadership in Export Operations: As Executive Director of Export, devised and executed global export strategies that maximized profitability and market penetration. Oversaw all facets of the export operations, ensuring compliance with international regulations and cultivating relationships with global partners.• Training and Development: Conducted comprehensive training sessions for the IT and export teams, enhancing their capabilities in utilizing the ServiceNow platform effectively. Fostered a culture of continuous learning and adaptation, which significantly improved team performance and service delivery. Show less