Mauricio Offermann Email & Phone Number

Santiago, Cl

Santiago, Region Metropolitana, Cl

As the General Manager of GOCODE, it is my responsibility to lead and direct the company towards achieving its objectives and strategic goals. This includes making important decisions and implementing effective policies and procedures to ensure the success of the company. Additionally, as General Manager, I am responsible for the management and oversight of all areas of the company, including finance, operations, human resources, and customer relations. I am also responsible for establishing relationships with key partners and representing the company at important events and occasions.

Santiago, Region Metropolitana, Cl

As the Operations Manager at GOCODE, it was my responsibility to ensure that the company operated efficiently and effectively in all its areas of operation. This included overseeing and managing work teams, optimizing processes, and implementing solutions to improve the company's efficiency and productivity. I was also responsible for managing the company's resources, including staff, supplies, and equipment, and ensuring that established deadlines and objectives were met. Additionally, as Operations Manager, I was responsible for maintaining and improving relationships with suppliers and ensuring compliance with all applicable standards and regulations.

Santiago, Region Metropolitana, Cl

1. Full Conectados, a Salesforce application was developed to synchronize data in real-time and improve efficiency in information management.2. Clinica Terre, the initial implementation of Salesforce was led, and an application was developed to synchronize appointments. Additionally, KPIs for tracking and productivity were modeled and implemented, and indicators for customer loyalty and business management were designed and implemented.3. Inmobiliaria Makro, the sales and rental management process in Salesforce was implemented, including the automatic generation of quotes and contracts in PDF format. Salesforce was configured for the administration of apartment management projects, and application and document reception processes were implemented. A system for tracking customer inquiries, questions, and complaints was also developed, and an automatic online integration of Salesforce with SAP ERP was carried out. A dynamic quote generator for available apartments was designed, and management indicators were generated in reports with graphs and metrics to control and monitor the performance of marketing campaigns.4. Auto Corp, an automated prospect management process was modeled and implemented.5. Honda Motors, the management of internal processes was improved and automated, including the incentive system for salespeople and integration with the backend for notifications of new vehicles. The process of delivering timely and personalized quotes was also updated, and automotive credit providers were integrated to offer online financing proposals. Additionally, the control and monitoring of maintenance were automated, and an intelligent virtual agent was integrated to increase customer service channels in marketing.All these are some examples of projects that have succeeded in improving customers' experience with the brand, reducing operational costs, and increasing our clients' sales.

I have developed multiple software projects on the Salesforce platform for clients in the United States. Some of them include: Health Gains: Automatic calculation of cost consolidation for new businesses, integration of Salesforce with QuickBooks, automatic tracking of Google Ads campaigns, calculation of sales commissions, automatic generation of assets in won opportunities, automatic generation of purchase orders in PDF format, automatic generation of invoices, patient intake and tracking module, assignment and treatment control for patients. Fusion: Automatic creation of work orders. Consolidation, tracking of jobs and maintenance performed. Fleet Advantage: Construction of the hierarchy module of opportunities and request for documents in customized forms to the customer. Inspire WIFI: Generation of customized quotations in PDF. Everglades Direct: Implementation of recurring service subscriptions. First Impressions International: Automation for project management. Fullopp: Module for tracking and control of expenses. Greyson: Configuration and implementation of marketing campaigns. Immuno Labs: Automatic inference of zip codes for customer addresses, automatic generation of invoices in PDF. Lauren's Kids: Automatic generation of agenda appointment PDF, school registration form, contact form, and integration of paypal donation reception. Luxapatio: New interfaces to add products to opportunities and quotations. Parsemus: Automations for real-time automatic data updates. Robe Lighting: Automatic process generation for asset registration.

São Paulo, São Paulo, Br

I developed multiple projects on Salesforce.com, including system integrations, custom applications, process automations, and solution modeling. I also worked on process optimization to maximize the efficiency and productivity of BDLA's clients.

Boston, Ma, Us

I carried out various design, modeling, management, and development projects for the Chilean Safety Association, primarily focused on the optimization of internal processes. These projects were developed on the Java platform.Additionally, I conducted innovation projects in Ruby on Rails for Minga Digital, which enabled the creation of a transactional portal for efficient and quick online gift purchasing.

Leadership in the development of multiple information systems, mainly focused on web platforms. Notable for their versatility in various areas such as marketing, hydraulic engineering, retail sales, CRM, etc.The technical features of each project are designed according to the requirements of each client. Some examples include:Supermarket Leader: Presentation of a new web redesign proposal.VOGT Mechanics: Creation of a new product catalog.Three Monkeys Eyewear: Implementation of a digital point of sale in-store.Forex Chile: New client acquisition form in Salesforce.

Santiago, Región Metropolitana, Cl

Coordination and Development of Multiple Projects in Java-JSP and Sybase as the Database. Notable projects include significant work for Banco de Crédito e Inversiones (BCI), Sky Airlines, etc.

An important project was carried out for the certification of the first two Chilean CMM Lead Assessors for Latin America. The project was implemented using Java and JSP and was based on CMM Level 3 methodology.

Several projects were carried out for the BCI Bank using Java (J2SE) and JSP. These projects were mainly focused on cost control and the administration of online surveys for the company's clients.

A comprehensive project was carried out in the IT area that included the design, development, and testing of an 11-port intranet. The intranet was managed by a system implemented in Visual Basic with Microsoft Sql Server 7.0, which facilitated communication between the sales, billing, warehouse, and repair departments, automating a large number of company processes.