Product Owner for new MI delivery into the senior oversight groups, including Exec’s, Steering, and Board by handling all requirements within deadline. Accountable for the reporting of over 200 regulatory metrics and interpreting them for operational colleagues when questions arise. Plan, design, and direct the proper execution of new combined quality and compliance MI Suite from conception to completion. Update and influence Compliance Board members on working of monthly areas of… Show more Product Owner for new MI delivery into the senior oversight groups, including Exec’s, Steering, and Board by handling all requirements within deadline. Accountable for the reporting of over 200 regulatory metrics and interpreting them for operational colleagues when questions arise. Plan, design, and direct the proper execution of new combined quality and compliance MI Suite from conception to completion. Update and influence Compliance Board members on working of monthly areas of compliance concern towards continuous improvement and progress. Provide hands-on support by establishing risk and tolerances in compliance topics with suitable MI, principles, and initiatives for management interference. Challenge traditional ways of thinking about compliance and how we report this against our obligations. Key Contributions: Through regular refinement with the delivery teams, built up a backlog far enough ahead of the current sprint to allow for an unforeseen delays or re-prioritisation Facilitated requirement gathering sessions for the new Quality & Compliance MI, followed by user story creation and refinement to ensure my customers received what they needed Supported the delivery team in showcasing the sprint during the end of sprint demo - demonstrating the business value, customer experience and enhanced capabilities delivered Show less

Amplified client base and exceeded commercial targets and engagement KPI’s by devising and implementing effective residential acquisition and retention strategic plans both through non-digital channels. Reduced complex compliance risk from £22M to £0 through executing improved procedures, system improvements and generating positive customer related results with no financial detriment in Scrum Product Owner role.Minimised client losses through business case formation and submission by… Show more Amplified client base and exceeded commercial targets and engagement KPI’s by devising and implementing effective residential acquisition and retention strategic plans both through non-digital channels. Reduced complex compliance risk from £22M to £0 through executing improved procedures, system improvements and generating positive customer related results with no financial detriment in Scrum Product Owner role.Minimised client losses through business case formation and submission by formulating and applying value-added retention plans and practices. Supported cross-functional groups in delivering transformational acquisition and retention change programmes by directing staff members on all relevant operations. Acquired and retained clients by establishing and providing new propositions, utilising service design principles. Ensured exceptional client experience by delivering outstanding services, identifying and fulfilling customers’ requirements.Key Contributions: Maximised sales leads as Scrum Product Owner and accomplished 40k customer retentions against a target of 19k through developing and implementing complex new sales channel trials, including directing in-person, digital and outbound sales within budget and deadlines. Set the goals of the sprints ensuring that all stories taken into build meet the Definition of Done to maximise delivery potential Acted as the scrum team product owner for IT change and interfacing with relevant stakeholders across the E.ON business to ensure that the sprint backlog is defined and ready for build Lead refinement sessions to convey the business objective of the sprint and refine the user stories so that the team understand the value to customers and the business Reviewed and approves completed user stories to ensure that they deliver all requirements and are ready for customers Show less

Developed business product ranges in accordance with changing requirements, analysing competitor working, industry requirements and researching market conditions.Utilised strong professional expertise while overseeing residential products, updating client facing agents on product portfolio, and supervising business change projects. Updated internal portal page with all residential product data for aiding client-facing agents. Administered multiple routine tasks, such as responding to… Show more Developed business product ranges in accordance with changing requirements, analysing competitor working, industry requirements and researching market conditions.Utilised strong professional expertise while overseeing residential products, updating client facing agents on product portfolio, and supervising business change projects. Updated internal portal page with all residential product data for aiding client-facing agents. Administered multiple routine tasks, such as responding to product related inquiries from agents and highlighting agents’ concern to upper management within deadlines. Coached, mentored, and guided customer focus groups on altering product designs in the future to meet set requirements.Key Contributions: Ensured continuous product improvements by evaluating product efficiency, providing excellent solutions and recommendations, and making corrective changes in coordination with commercial teams.  Capture market share by creating and approving marketing material from a product perspective in adherence to the RACI procedures and aligning communication with proposition. Show less

• Responsible for delivering end to end short term venue planning through to agent venue deployment. Contribute in ensuring channel spend meets budget through tight financial controls. • Enhance channel engagement on planning through effective communication. • Review and analyse operation's individual venue performance. • Drive ongoing process improvement.

• Provide analysis and recommendations to identify any system change requirements to improve Commercial Sales procedures.• Production of reports to identify trends and assist with change implementation• Maintain a helpdesk system support functionality to support system issues for all commercial sales channels.• Maintaining excellent working relationships with key stakeholders within the business• User Acceptance Testing for system changes and reporting any issues to the relevant… Show more • Provide analysis and recommendations to identify any system change requirements to improve Commercial Sales procedures.• Production of reports to identify trends and assist with change implementation• Maintain a helpdesk system support functionality to support system issues for all commercial sales channels.• Maintaining excellent working relationships with key stakeholders within the business• User Acceptance Testing for system changes and reporting any issues to the relevant department to get resolved Show less

• Providing 1st level Service Desk support for over 400 staff.• Supporting various software and hardware including laptops, desktops, printers and Windows operating systems.• Prioritising my workload to ensure that SLAs are met.• Monitoring team mailbox to check for new “calls” for completion and distribution.• Maintaining a Hardware Inventory to ensure all hardware issued it catalogued• Ordering new hardware when needed to assist with fixing both Head Office and Site based… Show more • Providing 1st level Service Desk support for over 400 staff.• Supporting various software and hardware including laptops, desktops, printers and Windows operating systems.• Prioritising my workload to ensure that SLAs are met.• Monitoring team mailbox to check for new “calls” for completion and distribution.• Maintaining a Hardware Inventory to ensure all hardware issued it catalogued• Ordering new hardware when needed to assist with fixing both Head Office and Site based PCs & Laptops Show less