Design and implement city surveillance solutions for external clients for Smart cities and International clients, which includes implemetation of command and control centers and network distribution. Design and implement architectural lighting solutions which includes commissioning and programming of lighting controllers and data networks.Manage the IT infrastructure and computer systems of the organization. Design and install computer hardware configurations. Install software and networking systems. Troubleshoot network and software issues. Training staff on newly installed hardware and software systems. Design, develop, and carry out system policies and procedures to ensure systems as well as data security. Act in accordance with user needs to offer timely solutions. Identify problematic areas and implement strategic solutions on time. Audit systems and assess their outcomes.Define IT, A/V, Surveillance, Collaboration, and any technology integration needs for all project. Review site plans and floor plan layouts. Attend pre-sales meetings with internal and external clients. Develop Bill of Materials, equipment testing, and aid teams in deployments. Prepare technical documents for clients and internal users.

Prepare all technical aspects and coordination for installation of all ICT projects at locations across India. Provide pre-planned information, define IT, A/V solutions, audio/video conference solutions, SMART classroom solutions, and technology integration needs.Review site plans and floor plan layouts. Attend pre-sales meeting’s with internal and external clients. Develop Bill of Materials, equipment testing, and lead technical teams in deployments. Prepare technical documents for clients and internal users.Conduct sales calls with existing and new customers, develop and maintain strong relationships with our customers to maximize sales. Use Dynamics 365 Sales to keep track of accounts and contacts, take actions based on insights, and close sales faster. Nurture sales from lead to order and create sales collateral. Generate sales leads through cold calling, networking, and by partner/customer loyalty programs. Generate and submit weekly project status and progress report to senior-level management to support business directives. Boosted potentiality of securing high -value client account through superior sales

Manage information technology and computer systems of the Hotel. Plan, organize, control and evaluate IT and electronic data. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. Design, develop, implement and coordinate systems policies and procedures ensure security of data, network access and backup systems. Act in alignment with user needs and system functionality to contribute to organizational policy. Identify problematic areas and implement strategic solutions in time. Audit systems and assess their outcomes. Preserve assets, information security and control structures. Manage annual budget and ensure cost effectiveness.Drive online sales by redesigning the hotels website and successfully implementing a booking engine and channel manager to help maintain room inventory to maximize profits. Train Front of house staff and sales teams in the effective use of these tools

Organizing training for users and employees, design, test, install and monitor client’s IT infrastructure. Requisition of new systems to fulfill customer requirements. define software, hardware and network requirements to meet client’s goals.Analyze customer requirements and recommend an independent and objective solutions on the use of Information technology. Develop agreed solutions and implement new hardware and software solutions to meet customer requirement.Conduct sales calls with existing and new customers. Attend presales discussion with potential customers. Identify potential new customers and build new relationships while effectively maintaining existing relationships. Drive sales through cold calling and business networking.

conduct research to identify problems and develop appropriate solutions for them, oversee the maintenance of different types of equipment and infrastructure related to their industry. installing new and more advanced technologies per the requirements of the research team and the needs of employees.test machines that are already installed to check their performance and safety and evaluate whether they meet compliance standards. Maintain reports of work that are handed to the senior engineer on the project, as well as anyone else related to the project to keep track of progress and any issues that halt progression

Supervise, and develop all customer support technicians. Daily oversights of performance metrics to ensure results are in accordance with business requirements. Constantly identify ways to reduce the ticket count by improving Service Level Agreements and First Time Resolutions. Responsible to ensure the department meets performance expectations and Key Performance Indicators. Assist in the formulation of targets for individuals and teams. Hire and onboard new employees. Answer queries from staff and provide guidance and feedback. Anticipate escalation and take over calls when needed. Devise ways to optimize procedures and keep staff motivated, measure performance with key metrics such as call abandonment, calls waiting. Ensure adherence to policies for attendance, established procedures. Keep management informed on issues and problems. Prepare monthly/annual results and performance reports

Answer and troubleshoot calls from all customer queues. Create service tickets and document all processes . Provide resolution for escalated service tickets, Works with clients to evaluate and solve technical problems Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes, Configure and supports internal and/or external networks Develops and maintains all systems, applications, security, and network configurationsTroubleshoots network performanceTroubleshot, maintained, and installed proprietary property management software. Troubleshot SQL database issues related to MSI software. Maintained and troubleshot windows servers, active directory and domain issues. Recommends upgrades, patches, and new applications and equipment Maintains a log of completed work using an incident-tracking application

Troubleshot, maintained, and installed proprietary Verint Impact 360 workforce management software for call recording and quality management. Troubleshoot SQL database issue related to Verint workforce management. Troubleshoot windows server issues relating to domain, active directory, and network connectivity. Manage and monitor all installed systems and infrastructure Install, configure, evaluate and maintain operating systems, application software and system management tools,Proactively ensure the highest levels of systems and infrastructure availability, Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes, Maintain security, backup, and redundancy strategies, Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks, Participate in the design of information and operational support

Install and operate unclassified and secure video, audio and web conferencing requests, including the establishment of managed conferences and the creation of adhoc Virtual Meeting Rooms. Monitor existing video, audio and web conferencing telecommunication systems to ensure ongoing connectivity, functionality and performance.Assist in troubleshooting activities in coordination with local operators and 1st line technicians including the operation of videoconferencing systems as well as in the testing, fault isolation, and troubleshooting of connectivity issues related to audio, video, or web conferencing services