Caitlin Godfrey Email & Phone Number

San Francisco, California, United States

Austin, Texas, United States

Collaborated with company owner and Vice President of Operations to process and audit patient documentation within Salesforce and Therapy Notes to ensure timely filing requirements to insurance payors were met.Worked alongside Vice President of Operations to create and implement training documentation for the onboarding of new administrative team members in the form of PowerPoint and Google Slides presentations.Handled executive contacts at the request of Vice President of Operations to coordinate resolution of discrepancies found in patient accounts.Maintained confidentiality among executives and team members regarding internal operations and employment status of employees while also closely practicing standard Health Insurance Portability and Accountability Act (HIPAA) required in healthcare settings.Communicated with team members to validate patient insurance benefits and schedule sessions with providers that allowed for timely and successful payment of services.

Wilmington, North Carolina, United States

Assisted Director of Operations in creating training manuals for new team members hired in the insurance verification and prior authorization department.Worked jointly with billing manager to confirm that all mandatory patient and provider documentation was simultaneously submitted to insurance payors and recorded in the Epic EHR system that resulted in the application of neurology and rheumatology disorder treatments and subsequent payment of services.

Fayetteville, North Carolina, United States

Worked in conjunction with Chief Financial Officer to audit accounts within the NextGen EHR/EMR system for existing and prior patients to ensure that all required insurance payor criteria had been met.Worked closely and extensively with 10+ orthopedic surgeons to coordinate schedules for both outpatient and inpatient surgeries.Assisted Location Managers in creating training documentation for the onboarding of new employees within various administrative roles, specifically focusing on the day-to-day use of the NextGen system.

Master Of Science - Ms, Psychology, 4.0

Activities and Societies: The National Society of Leadership and Success Golden Key International Honor Society

Bachelor Of Science - Bs, Psychology, 3.8