With over 30 years of experience in customer service and 18 years in the software industry, I am a customer success manager who is driven by the mission of creating and maintaining great customer relationships. I work at Data Cloud Solutions, a Woolpert company that provides innovative cloud-based solutions for property assessment and taxation.As a customer success manager, I collaborate closely with our customers and community, alongside sales and application support teams, to understand their business needs and requirements, and to ensure their satisfaction and ROI recognition. I also facilitate the implementation and adoption of our flagship module, MobileAssessor, and its add-ons and additional modules, by providing training, feedback, and troubleshooting. My goal is to deliver a seamless and positive customer experience, resulting in strong renewals and growth opportunities.
Listed skills include Software Documentation, Process Improvement, Business Analysis, Troubleshooting, and 46 others.