Support Analyst
CurrentDatitude’s fully integrated managed data platform (comprising data integration hub, data-lakehouse and analytics services) is best-of-breed. It uses forward thinking and modern tech stacks, incorporating technology such as Amazon Redshift, Tableau and PowerBI, as well as an Excel add-in, and proprietary technologies. ETL tools and processes using Amazon Web Services underpin the migration, integration and loading of data from multiple sources to the data-lakehouse and front-end analytics services; providing extensive data modelling and machine learning capabilities and transforming it into a consumable state. Responsible for providing first line support to a diverse range of clients using Datitude’s managed data platform - investigating, diagnosing and resolving tech and data queries in line with service levels, and managing Datitude’s ticketing management tool (JIRA).Run extensive daily systems checks and report alerts using proprietary monitoring and alert systems, investigating and helping to resolve accordingly.Created Python-based Lambda functions to execute stored procedures using AWS Step Functions, streamlining data processes and enhancing platform efficiency.