Godwin Alemoh Email and Phone Number

•Act as first point of contact for SharePoint day to day issues reported in Remedy•Manage the volume of all tickets submitted in Remedy by updating logs and resolving user issues•Develop solutions that targets both system and user errors•Collaborate with SharePoint developers to achieve user’s SharePoint enhancement/customization requirements •Get first time users familiarized with the SharePoint environment and provide best practices•Grant and manage permissions for sites, lists, document libraries etc•Provide end users assistance with technical issues by providing troubleshooting steps over the phone or via email

Supporting SharePoint and PTS (Project tracking system), which involves planning, code review, evaluating, testing, researching and developing solutions that target both user and system errors.

•Created and executed claims test cases to prevent erroneous charges or client information•Performed QA and regression testing for accuracy•Analyzing rejects by verifying drug coverage, co-pay, prior authorization etc•Identify claim problems and their causes•Documented defects using the bug tracking system