Godwin David Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

*Responsibilities:- Led cross-functional team in implementing a financial management application at client sites, ensuringseamless execution within project timelines and achieving optimal client satisfaction.- Cultivated relationships with high-profile stakeholders, including CFO, CEO, CTO, managing theirexpectations and aligning project deliverables with organizational objectives.- Oversaw internal team and product management, driving collaboration to enhance product features and functionalities.- Developed and executed comprehensive project plans, ensuring effective project delivery andadherence to timelines.- Played a key role in both pre-sales and post-sales activities, contributing to successful client acquisitionand ensuring ongoing client satisfaction.- Proactively gathered and analyzed user feedback, leveraging insights to refine product offerings andenhance overall user experience.- Demonstrated commitment to precision and timeliness, consistently meeting project deadlines with akeen focus on quality and attention to detail.- Facilitated regular internal team meetings with product developers, fostering an environment ofcontinuous improvement and innovation.-------------------------------------------------------------------------------------------------------------Managing Projects & Stake Holders, Strategy planning, Timeline tracking, Implementation, Team leading, Project Planning, Managing Relationship with clients, etc.

Mumbai, Maharashtra, India

*Responsibilities- Delivered comprehensive support to clients, overseeing the Debt/Loan & Risk Management Application, ensuring efficient resolution of issues and optimal application performance.- Executed rigorous testing protocols on the application, ensuring its reliability, functionality, andadherence to quality standards.- Led scoping of client requirements, offering expert consultation on optimal solutions, and meticulouslydocumenting Business Requirements Documents (BRDs) and project scopes.- Established seamless client coordination processes, fostering strong relationships and ensuringalignment between client needs and project deliverables.- Collaborated closely with internal software developers, troubleshooting and resolving issues promptly,addressing bugs, and contributing to the development of new features and enhancements.

Mumbai, Maharashtra, India

*Responsibilities:- Managed Netflix's global customer base, addressing streaming issues and providing expert solutionsusing internal tools and applications.- Systematically analyzed streaming issues to identify root causes, implementing permanent fixes toenhance the overall customer experience.- Proactively engaged with customer feedback, utilizing insights to drive continuous improvements inservice quality.- Facilitated internal coordination to seamlessly implement customer feedback, ensuring a collaborativeapproach in enhancing the streaming experience for Netflix users worldwide

Mumbai, Maharashtra, India

- Handling Client’s credentials.- Keeping Records of Employees & Monitoring.- Generating Quotations.- Co-ordinating with Manpower and getting the Job done.- Repairing & maintaining of company’s PC Hardware, OS, etc.- Schedule planning along with the Project In-charge