Godwin F. Email and Phone Number

Led strategic planning and operations management in Banking (Credit Card, Auto Finance etc), emphasizing performance, customer satisfaction, and engagement. Implemented effective call models and quality standards, utilizing technology and data analysis for portfolio optimization. Spearheaded initiatives including Customer Satisfaction projects, and compliance management, driving efficiency and excellence across teams through continuous improvement.

Implemented robust talent pipeline and onboarding programs, integrating new hires seamlessly into company culture while accelerating productivity. Executed comprehensive selection processes to onboard top-tier talent for enhanced performance and cultural alignment, alongside strategies to fast-track employees to production readiness through mentorship and targeted skill development plans.

• Progressively advanced from Sr. Specialist to Team Leader, demonstrating exceptional leadership.• Lead a team of specialists and monitor performance to aid them in exceeding their targets & deliver great customer satisfaction• Coaching, developing and mentoring collections specialists to see continuous improvement in business goals and performance deliverables• Outlier management to improve and enhance efficiency goals.