Godwin Irabor Email & Phone Number

London Area, United Kingdom

 I managed a robust M365 workload including Exchange Online, OneDrive, Teams, and SharePoint Online. Deployed and managed Microsoft Intune for mobile device and application management, I leveraged Microsoft Defender XDR for detection, investigation, and response across endpoints, identities, email, and applications which provided integrated protection I managed Active Directory environments, group policy object (GPO) development, and security compliance, providing advanced support for Active Directory services, including user and group management, domain controller maintenance, and replication monitoring.I designed, administered, and managed server infrastructure (Windows Hyper V, VMware, and Nutanix HCI), including installation, configuration, and troubleshooting of servers and their hardware and software, also performing daily routine monitoring and maintenance of virtual machines. I maintained system and server security by implementing and monitoring appropriate access and controls, using a 3rd Party tool called CyberArk in authenticating and providing OTP for one-time login access via RDP sessions, also collaborating with other IT Teams to resolve server-related issues. I anchored a project ensuring our Servers on-premises within our infrastructure numbering over 200 was onboarded onto Azure Arc. This improved the configuration, management, and monitoring of these VMs. It also enhanced the securing of the newly onboarded VMs with Microsoft Defender for Endpoint via Microsoft Defender for Cloud and the use of Microsoft Sentinel for advanced threat detection and response. This was all made possible by the installation of the Azure Connected Machine Agent, which was installed on each server. I championed a project on provisioning and configuration of Windows365 Cloud PC infrastructure via Microsoft Intune Admin Portal. I led a 3-man team that delivered a project on the migration of about 700 users on Google Workspace G-Suite to Microsoft365 environment.

Ikoyi Lagos

 I led a team of service desk analysts in providing technical support to end-users. I made sure issues escalated to service desk were resolved at the first call, which improved customer response time and resolution time, thereby maintaining a high customer satisfaction score. I developed knowledge-based articles to improve agent efficiency and user self-resolution. I monitored and escalated incidents according to the appropriate SLA/OLA. Evaluated, recommended, and deployed end-user productivity tools. I deployed, configured, and managed Windows 10/11 environments, security features, and updates management. I provided support for Office 365 suite, including Exchange Online, OneDrive for Business, Teams, and SharePoint Online, user management, and license allocation. Also migrating on-premises services to Office 365. I integrated on-premises Active Directory with Azure AD for a hybrid identity solution. I deployed and managed Microsoft Intune for mobile device and application management and also integrated Intune with other Microsoft 365 services for a seamless management experience. I carried out information security principles and best practices within the ITIL framework for IT service management. I troubleshooted and resolved directory-related issues, including account lockouts and authentication issues, collaborating with other IT teams to maintain optimal system performance. I periodically carried out Active Directory audits and cleanup projects to ensure data integrity and security. I engaged in mailbox management. – delegation, mail flow, mail delivery investigation, assignment & removal of O365 licenses, DNS forward and reverse Lookup Zones Record Management, Multifactor Authentication (MFA) Enrolment and Troubleshooting, auto-expanding archiving of mailboxes.

Ikoyi Lagos, Nigeria

 I was primarily responsible for user support and customer services. Being present and available to users requiring technical assistance via telephone or remotely.  Resetting of user password/retrieval of email. Creating new users on the domain.  I trained users on new rolled-out applications follow the standard Service Desk operating procedures which include accurately logging all Service Desk tickets using Fresh Service by Fresh Works.  I dealt with hardware and application support queries and issues reported to the support desk. I was responsible for addressing and resolving basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.

20 Marina Road. Lagos

Primary responsible for user support and customer service. Being present and available to clients requiring technical assistanceFollow the standard Service Desk operating procedures which include accurately log all Service Desk tickets using the FootPrint Service Core Application.I deal with hardware and application support queries and issues reported to the support desk.Responsible for addressing and resolving basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.Maintain and protect confidentiality regarding all aspects of patient care and employee information.

Lagos

Lagos

General overseeing of all networking solutions within the company. Configuration of all network drives, shared folders and printers across the company.

Lagos Nigeria

Responsible for much of the day-to-day technical support and development respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones)Diagnosing and solving hardware/software faults

Bachelor Of Engineering (B.Eng.), Electrical And Electronics Engineering

Diploma, Computer Engineering