Delivery Manager with 12 years of experience in Internal business tool enhancements, streamlining operations, and business automation. Highly accountable and successfully handles multiple customers and projects across different locations in real-time. Focused on customer satisfaction, in-depth knowledge of Agile Project Management, Quality Management, Recruitment and Training, Requirements Gathering, and UAT Testing on new and existing business opportunities, Result-oriented with Strong analytical, problem-solving, and conflict-resolution skills. Good knowledge of Business Continuity, Continuous improvement plans, and development strategies. Active Listener with excellent Verbal and Written communication skills.I am highly result-oriented and have a strong passion for growth. I have 7 years of experience in internal auditing, including HIPAA, GLBA, ISO, and SOC2. I have an accomplished track record of quantitatively driving the metrics according to the SLAs.I don't restrict myself to just one knowledge area of expertise. I have achieved various certifications in different fields and domains, some of which are named below. Getting at least 1% better every day and enjoying the process !! * Agile Project Management - Scrum Master, Certified Associate in Project Management, PMI - Agile Certified Practitioner and SFC* Traditional Project Management - Certified Lean Six Sigma - Black, Green, Yellow, and White Belt. PMP Trained & Certified Internally. * Digital Marketing - DMPC certified, Google Digital Garage Certified* Technical Expertise - Power BI Certified, Adobe Photoshop, Adobe Acrobat DC, MS Visio & Project, WordPress, Azure, Jira, Certified foundational Python & Selenium testing courses.* Miscellaneous Expertise - Holding a diploma in Leadership & Management, EHE certified from EC Council, and certified by NASSCOM on AI.
