**Client:** TTEC**Roles & Responsibilities:****EM7 Monitoring Tool:**- Gather client requirements for device monitoring.- Deploy EM7 database, data, message, and phonehome collectors.- Discover devices and map customized dynamic applications.- Create run book automations for alert policies.- Monitor system processes, ports, SSL, and interface alerts.- Troubleshoot network issues between the database and collectors.- Address and resolve outages and perform backups and restores.- Manage database failovers (DRBD and HA).- Create dashboards, user accounts, and schedule monthly reports.- Patch EM7 appliances and schedule maintenance.- Tune devices per client requirements.- Create and troubleshoot dynamic application credentials.- Analyze logs in debug mode to identify root causes.- Provide 24/7 support and resolve critical issues within SLA.**LayerX:**- Deploy LayerX on VM machines.- Patch LayerX to the latest version.- Forward CUCM logs to LayerX.- Create and configure dashboards for CUCM devices.- Configure probes and event policies.- Add devices in LayerX.Same as below.

**Client:** Eloyalty Inc.**Roles & Responsibilities:****EM7 Monitoring Tool:**- Gather client requirements for device monitoring.- Deploy EM7 database, data, message, and phonehome collectors.- Discover devices and map customized dynamic applications.- Create run book automations for alert policies.- Monitor system processes, ports, SSL, and interface alerts.- Troubleshoot network issues between the database and collectors.- Address outages and perform backups and restores.- Manage failover during database downtime (DRBD and HA).- Create dashboards, user accounts, and schedule monthly reports.- Patch EM7 appliances and schedule maintenance.- Tune devices per client requirements.- Create and troubleshoot dynamic application credentials.- Analyze logs in debug mode to identify root causes.- Provide 24/7 support and fix critical issues within SLA.**Cisco CUCM/UCS Configuration:**- Configure syslogs and forward logs to EM7 collectors.- Enable SNMP community strings for monitoring UCM/UCS, loggers, routers, switches, and CUIC devices.- Troubleshoot loggers not forwarding traps to EM7.- Forward Windows system event logs to EM7 using SNARE.

Same as AboveServiceNow ticketing tool:• Handling the Incident ticket, change request and project tickets.• Make a record of each and every change in the ticket notes.• Creating the ticket for a task and moving it to different queues.• Resolving and updating the task performed in the tickets.Solarwinds Monitoring tool:• Adding the devices to the monitoring using ICMP and SNMP• Creating alert policies for the devices• Monitoring the windows services in the IP sentry.

**Client:** ScienceLogic (USA)**Roles & Responsibilities:****EM7 Monitoring Tool:**- Deploy EM7 monitoring tools remotely via Webex.- Support over 200 customers (e.g., CISCO, Symantec, SAP) in the USA and globally.- Provide technical support for infrastructure monitoring.- Troubleshoot real-time network device issues using Webex.- Guide customers on creating run books and notification policies.- Support monitoring of VMware ESXi, NetApp, and other network devices.- Replicate issues in a local lab and perform quality assurance.- Upgrade monitoring tools to the latest versions using patches.- Access EM7 appliance backend via SSH for troubleshooting.- Debug processes and analyze log errors.- Troubleshoot traps and syslog events using tcpdump.- Resolve dashboard issues for customers.- Manage and install MySQL, analyze database table values.- Handle ticketing system and provide remote solutions.- Manage monitoring tool outages and related information.- Patch appliances and upgrade MySQL on database appliances and collectors.

Same as ABOVE **VMware:**- Install VMware vCenter and add ESXi servers.- Create and install Windows Server 2008, Linux, and EM7 monitoring tools.- Clone existing VMs.- Take and restore VM snapshots.- Migrate VMs using vMotion.- Manage and import ISO files to the datastore.

**Client:** Blackboard Inc. (USA)**Roles & Responsibilities:****Coradiant BMC Software:**- Manage watch points for websites and monitor traffic.- Map SSL keys for watch points.- Backup device data and configurations via SSH.- Maintain regular backups of the BMC Coradiant system.**Uptime Monitoring Tool:**- Add and manage Windows and Linux servers for monitoring.- Configure alerts for monitoring policies (ports, ping, applications).- Manage run book policies and events for servers.- Create and map device groups.**EM7 G3 Monitoring Tool:**- Create SNMP, Database, LDAP/AD, SOAP/XML, Basic Snippet credentials.- Discover and manage network devices (firewalls, switches, NetApp filers, load balancers, routers, Linux/Windows servers, VMware EXSI).- Create run books and configure notification policies.- Suppress Syslog, Trap, Dynamic, and internal events.- Import MIB files and search OID values.- Configure dynamic applications using OID values.- Create device classes using OID values.- Monitor events and generate automatic reports.- Set threshold values and monitor ports.- Monitor running applications from servers.- Manage user accounts and policies.- Create tickets for issues using the EM7 tool.

**Roles and Responsibilities:****Windows Server Installation (2008 and 2003 in VMware):**- Create and manage domains and users in Active Directory.- Apply group policies.- Install DNS, IIS, and DHCP services.- Set up Exchange Server 2010.- Assign community string names to servers and filers.**Linux Installation in VMware:**- Install LAMP.- Configure and manage IP tables and bonding interfaces.- Manage Crontab.- Forward traps and monitor them with tcpdump.- Work with protocols like NFS, SCP, SSH, FTP, and HTTP.