- A single point of contact with business stakeholders/IT to provide an automated solution (a ROBOT) to improve the As-Is process, minimize the manual effort and TAT using Robotic Process Automation. - Gathered and studied the manual process and identified the automation opportunities.- Identified the scoped opportunities as Must Have, Should Have, Could Have and Won’t have.- Successfully delivered automated solutions for 6 projects (Agency automation & fund/claim management) to improve existing business processes for agencies/agents and Claims users for different LOB like LIFE, Health, Group and P&C.- Performed end-to-end review of project deliverables (FS, Test Scenarios, Test Cases and Test Results). Supervised project delivery and worked closely with business to meet expectations. No defects were reported in production.- Delivered critical projects with a defect-free release to production within strict timelines.- Managed major production incidents, led discussions on requirement gathering, documented user expectations and relayed & clarified requirements with IT teams.- Prepared and reviewed project artifacts such as BRS and FS. - Received accolades & client’s appreciation for delivering defect free projects on time. - Presented 2 ideas in alpha hub 2019 (Synergy’s Innovation Accerlator Lab) contest held by Synergy and won first prize for same.

- Carried out business impact assessment, assisted project manager & business users to define system enhancements and testing scenarios. - Designed easy-to-understand data and process models. - Liaised between business and technical personnel to ensure a mutual understanding of processes and applications. - Reviewed estimation of the development modules and IT proposals. Ensured to identify key delivery/implementation risks and issues. Supported establishment of appropriate mitigation/action plans throughout. - Developed testing framework using requirements such as scope, processes, alternatives and risks. Managed UAT planning & execution and supported post-implementation (IVT) testing. - Led day-to-day activities – tracking progress, resolving issues or escalating wherever required and daily status reporting to all stakeholders. - Analyzed communication and training needs for team. Provided content and context for user guides/training material and delivered same to end users.

- Primary contact point to business for all business requirement walkthrough. - Translated business requirements into technical requirements. Organized various workshops with the business & development team to align on requirements. - Led 5+ team members and guided them through all phases of development of the system. - Responsible for project delivery, production support, emergency support to fix runtime issues during execution of different batch jobs. - Reviewed high level test scenarios and detailed test cases for system integrated testing and user acceptance testing.

- Worked in coordination with different region’s business teams in implementing the quality standards and benchmarks. - Acted as Development specialist & Solution delivery partner.- Primarily owned requirement analysis, system analysis, preparation of technical and functional specification, development, unit testing, and system integration testing. - Responsible for project delivery, AS400 support and handling user enquires. - Drafted High -level Analysis Document, SIT & UAT Planning deliverables - Confirmed the feasibility of implementing the requirement in the AS400 platform, ensuring that the existing functionality is not broken. - Hands-on experience in core life system & related functionalities and Responsible for all project artefacts – BRS, FS, test plans - during the entire project life cycle.

- Worked in coordination with different region’s business teams in implementing the quality standards and benchmarks.- Acted as Development specialist & Solution delivery partner.- Primarily owned requirement analysis, system analysis, preparation of technical and functional specification, development, unit testing, and system integration testing.- Responsible for project delivery, AS400 support and handling user enquires.- Drafted High -level Analysis Document, SIT & UAT Planning deliverables- Confirmed the feasibility of implementing the requirement in the AS400 platform, ensuring that the existing functionality is not broken.- Hands-on experience in core life system & related functionalities and Responsible for all project artefacts – BRS, FS, test plans - during the entire project life cycle.