Senior management professional with qualifications like Certified Advanced Practitioner of Neuro Linguistic Programming (NLP), Lean Black Belt trained & Green Belt Certified and Certified Project Management Professional (PMP). Acknowledged for consistently enhancing operational efficiency and service quality by implementing various process improvement initiatives across diverse roles in the organizational hierarchy. Proficient in working across domains of Fintech, US Mutual Funds, Variable Annuities and ETFs. Exploring challenging senior managerial assignments with a professionally managed organization to leverage acquired skills of nearly 16 years in accomplishing organizational growth objectives.Core Competencies: Client Relationship Management Data Analysis / MIS Reporting Process Management Operations Management Performance Management Quality Control and Management Process Training SLA Compliance Business Analysis Information Decomposition Senior Management Interaction Cross Functional Team CoordinationExecutive Summary … Skilled in working across start-ups as well as established transnational organizations in the Fintech /KPO / BPO domain; implementation of QA standards/ models to enable institutionalized process driven, measurable productivity improvement.  Spearheaded document preparation related to process for purposes of QMS and other quality related requirements. Proficient in induction, process and quality trainings with an experience of training around 50-55 batches in process over a span of 10+ years. Also have experience in Training Need Identification (TNI). Proficient in evaluating performance of business unit, business continuity, RoI based cost/process performance, quality assurance, regimented structured performance reviews. Adroit in managing ensuring seamless implementation of data solution set for US Mutual Funds and ETFs in compliance to organizational policies and procedures. Adept at measurement parameters (competency mapping model, ROI model, Cost of Attrition Model, Resourcing Model and Common Assessment model) to measure efficiencies at organizational Level. Highly organized, disciplined and task focused with fine-tuned analytical, troubleshooting and administrative skills. Personality traits include decision making ability and capacity to delivery under pressure.