Richa Goel Email & Phone Number

United States

• Collaborating with cross-functional teams, vendors and various stakeholders and working towards the end goal• Applying analytical skills and problem-solving to guide the team in right direction• Leading an offshore-onsite model of 7 members testing team working 24/7 model• Attended requirement gathering sessions and prepared requirement traceability matrix• Developed positive and negative scenarios for all the requirements and subsequent test scripts• Set up Test Plan feature in DevOps for efficient UAT phase and evidence capturing• Manually executed test scripts in DevOps and captured evidence for audit purpose• Led end-to-end testing working sessions for Integrations involving multiple vendors• Coordination with business users for UAT• Participated in 24/7 Go-Live activities and Hypercare support• Conducted Workshops to discuss the Integration issues/design errors/testing plan• Worked with external systems such as Oracle EBS, NICA/CIS, SOMIS, Steam Apps, CC&B• Handled end-to-end testing for 12 complex integrations with Legacy systems• Carried out the complete change management process for promoting the changes from lower environment to production environment• Team building & mentoring new team members at offshore through knowledge transfer sessions

India

• Work on all priority tickets with quick turnarounds.• Under six sigma CI project, created a utility which automated the monitoring of interfaces and reduced the time spent by Maximo IT Support Team in Interface Monitoring activities. This involved creating new cron jobs and send custom emails for any issues found.• Responsible for year-end activities involving Asset cost rollup, Inventory updates, Work order closure, PO closure, Maintenance cost rollup, Calendar updates and Financial and Journal updates• Team building & mentoring new team members at offshore through knowledge transfer sessions• Providing support services for BIRT/Actuate reports.• Develop training material, user manuals, presentations, and reports.• Manage and troubleshoot transactional Integration between Maximo and External systems• Perform daily interface monitoring for smooth operation of both inbound and outbound interfaces of Maximo with Ariba, CORE, Struxure etc.

• Worked as key team member during Maximo upgrades 7.1, 7.5 in 4 years• Worked on various customization PRs and CRs related to integration, UI changes and reports• Participated in meetings with client for Requirement Gathering, Design Review• Gather and analyze business requirements, prepare requirements documents including workflow diagrams, and then develop functional design documents• Develop custom scripts for business rule enforcement• Evaluation of new CRs, preparing feasibility and HLDD• Develop reports in BIRT and Actuate as required by new PR/CRs• Writing test cases and test scripts to ensure complete testing of system requirements.• Perform manual testing to ensure that the project deliverables are compliant to quality standards and procedures• Maintain end-to-end understanding of functional aspects of application and associated business processes

Master Of Computer Applications - Mca, Computer Science

Bachelor Of Science - Bs, Life Sciences