Sharad Goel Email and Phone Number
Sharad Goel personal email
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Transformational leader with 17 years of experience driving strategic planning, operational excellence, and innovation across technology sectors. Proven track record of delivering customer-centric solutions, enhancing collaboration, and empowering teams to exceed targets. Expertise in aligning technology with business objectives, leveraging advanced analytics and ITSM frameworks to streamline processes and boost efficiency. Dedicated to fostering a culture of continuous improvement, ensuring quality, compliance, and customer satisfaction, while driving business growth through innovative solutions and exceptional leadership.
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Senior ManagerHcl Technologies Jul 2018 - PresentNoida Area, India• Spearheaded digital transformation initiatives, boosting operational efficiencies 30%+ through innovative OpsHi5! and SES Tools development and implementation.• Directed governance for 200+ accounts, ensuring contractual compliance and mitigating risks through stakeholder guidance.• Conducted transformative training sessions for senior leadership, enhancing team productivity 25%+ through performance metrics and process improvements.• Crafted and delivered executive-level reports and dashboards, facilitating informed decision-making and strategic planning.• Anticipated customer concerns, executing service improvement plans to achieve 95%+ customer satisfaction through client-focused solutions.• Spearheaded Human Error Avoidance program, reducing service disruptions 40%+ through corrective actions.• Developed and implemented a knowledge management system, resulting in 30%+ reduction in knowledge gaps.• Collaborated with stakeholders to develop and implement customer satisfaction surveys, improving satisfaction ratings by 25%+.• Orchestrated process improvement projects, yielding measurable outcomes aligned with strategic business objectives and reducing operational costs. -
ManagerHcltech Oct 2015 - Jul 2018Noida, Uttar Pradesh, India -
Service Delivery LeadIbm Jan 2011 - Sep 2015Noida Area, India• Led service performance initiatives, achieving 99%+ SLA adherence through metrics-driven reporting and control charts, ensuring continuous improvement.• Utilized DMAIC methodologies to resolve operational defects, aligning execution strategies with growth targets and client needs, resulting in 25%+ productivity gains.• Implemented ITIL-based service management processes, resulting in 20%+ reduction in incident resolution time.• Conducted root cause analysis and implemented corrective actions, reducing service outages by 40%+.• Developed and implemented robust governance frameworks, ensuring compliance with quality standards and elevating customer satisfaction 20%+ across global teams.• Served as primary point of contact, orchestrating seamless communication and collaboration between program managers and functional teams, enhancing service responsiveness 30%+. -
Business AnalystTech Mahindra (Formerly Mahindra Satyam) May 2007 - Dec 2010Hyderabad Area, India• Spearheaded cross-functional initiatives, identifying and mitigating risks to ensure successful project execution and enhance service outcomes by 20%.• Conducted rigorous testing and validation, collaborating with stakeholders to define KPIs and assess project effectiveness, resulting in 15%+ improvement in project delivery.• Fostered transparent communication with clients and senior management, providing timely updates on service performance and key metrics, building trust and confidence.• Conducted feasibility studies and business cases for new service offerings, resulting in 20%+ revenue growth.• Evaluated competitive landscape and solutions portfolio, identifying opportunities for innovation, boosting market competitiveness 12%+ and client engagement. -
Management TraineeTvs Interconnect Systems, Bangalore May 2006 - Jun 2006Conducted extensive market research to identify the market size for the company’s wire-line product range in 2006. Enhanced product market expansion and profit margins through competitor analysis and insights from channel partners, successfully increasing market share in the telecom and networking segments.
Sharad Goel Skills
Sharad Goel Education Details
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Marketing/Marketing Management, General -
Electronics & Communication -
Maria Assumpta Sr. Secondary School - India -
St. Marys Convent High School
Frequently Asked Questions about Sharad Goel
What company does Sharad Goel work for?
Sharad Goel works for Hcl Technologies
What is Sharad Goel's role at the current company?
Sharad Goel's current role is Service Excellence Manager | HCLTech -- IBM -- Mahindra Satyam.
What is Sharad Goel's email address?
Sharad Goel's email address is sh****@****ail.com
What schools did Sharad Goel attend?
Sharad Goel attended Sri Balaji University,pune, Shobhit University, Kendriya Vidyalaya, Maria Assumpta Sr. Secondary School - India, St. Marys Convent High School.
What skills is Sharad Goel known for?
Sharad Goel has skills like Interconnect, Quality Management, Consulting, Workforce, Market, Pools, Ibm, Discover, Infrastructure, Sales, Ctq, Iso.
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Sharad Goel
Il&Fs Group (With New Board) | Reliance Capital | Dabur India | The Economic TimesMumbai2gmail.com, relianceada.com
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