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Sharad Goel Email & Phone Number
Group Manager (Service Excellence and Quality Management)
at
HCLTech
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Group Manager (Service Excellence and Quality Management)
Location
Noida, Uttar Pradesh, India
Who is Sharad Goel? Overview
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Quick answer
Sharad Goel is listed as Group Manager (Service Excellence and Quality Management) at HCLTech, based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Sharad Goel.
Sharad Goel previously worked as Senior Manager at Hcl Technologies and Manager at Hcltech. Sharad Goel holds Postgraduate Degree, Marketing/Marketing Management, General from Sri Balaji University,Pune.
Company email context
Email format at HCLTech
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HCLTech
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Profile bio
About Sharad Goel
Transformational leader with 17 years of experience driving strategic planning, operational excellence, and innovation across technology sectors. Proven track record of delivering customer-centric solutions, enhancing collaboration, and empowering teams to exceed targets. Expertise in aligning technology with business objectives, leveraging advanced analytics and ITSM frameworks to streamline processes and boost efficiency. Dedicated to fostering a culture of continuous improvement, ensuring quality, compliance, and customer satisfaction, while driving business growth through innovative solutions and exceptional leadership.
Listed skills include Interconnect, Quality Management, Consulting, Workforce, and 217 others.
Current workplace
Sharad Goel's current company
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Hcltech
AeroLeads page
6 roles
Sharad Goel work experience
A career timeline built from the work history available for this profile.
Senior Manager
- Spearheaded digital transformation initiatives, boosting operational efficiencies 30%+ through innovative OpsHi5! and SES Tools development and implementation.
- Directed governance for 200+ accounts, ensuring contractual compliance and mitigating risks through stakeholder guidance.
- Conducted transformative training sessions for senior leadership, enhancing team productivity 25%+ through performance metrics and process improvements.
- Crafted and delivered executive-level reports and dashboards, facilitating informed decision-making and strategic planning.
- Anticipated customer concerns, executing service improvement plans to achieve 95%+ customer satisfaction through client-focused solutions.
- Spearheaded Human Error Avoidance program, reducing service disruptions 40%+ through corrective actions.
Manager
Oct 2015 - Jul 2018
Service Delivery Lead
- Led service performance initiatives, achieving 99%+ SLA adherence through metrics-driven reporting and control charts, ensuring continuous improvement.
- Utilized DMAIC methodologies to resolve operational defects, aligning execution strategies with growth targets and client needs, resulting in 25%+ productivity gains.
- Implemented ITIL-based service management processes, resulting in 20%+ reduction in incident resolution time.
- Conducted root cause analysis and implemented corrective actions, reducing service outages by 40%+.
- Developed and implemented robust governance frameworks, ensuring compliance with quality standards and elevating customer satisfaction 20%+ across global teams.
- Served as primary point of contact, orchestrating seamless communication and collaboration between program managers and functional teams, enhancing service responsiveness 30%+.
Jan 2011 - Sep 2015
Business Analyst
- Spearheaded cross-functional initiatives, identifying and mitigating risks to ensure successful project execution and enhance service outcomes by 20%.
- Conducted rigorous testing and validation, collaborating with stakeholders to define KPIs and assess project effectiveness, resulting in 15%+ improvement in project delivery.
- Fostered transparent communication with clients and senior management, providing timely updates on service performance and key metrics, building trust and confidence.
- Conducted feasibility studies and business cases for new service offerings, resulting in 20%+ revenue growth.
- Evaluated competitive landscape and solutions portfolio, identifying opportunities for innovation, boosting market competitiveness 12%+ and client engagement.
May 2007 - Dec 2010
Management Trainee
Conducted extensive market research to identify the market size for the company’s wire-line product range in 2006. Enhanced product market expansion and profit margins through competitor analysis and insights from channel partners, successfully increasing market share in the telecom and networking segments.
May 2006 - Jun 2006
5 education records
Sharad Goel education
Postgraduate Degree, Marketing/Marketing Management, General
B.Tech. (Uptu), Electronics & Communication
Education record
Education record
Maria Assumpta Sr. Secondary School - India
Education record
St. Marys Convent High School
FAQ
Frequently asked questions about Sharad Goel
Quick answers generated from the profile data available on this page.
What company does Sharad Goel work for?
Sharad Goel works for HCLTech.
What is Sharad Goel's role at HCLTech?
Sharad Goel is listed as Group Manager (Service Excellence and Quality Management) at HCLTech.
Where is Sharad Goel based?
Sharad Goel is based in Noida, Uttar Pradesh, India while working with HCLTech.
What companies has Sharad Goel worked for?
Sharad Goel has worked for Hcltech, Hcl Technologies, Ibm, Tech Mahindra (Formerly Mahindra Satyam), and Tvs Interconnect Systems, Bangalore.
How can I contact Sharad Goel?
You can use AeroLeads to view verified contact signals for Sharad Goel at HCLTech, including work email, phone, and LinkedIn data when available.
What schools did Sharad Goel attend?
Sharad Goel holds Postgraduate Degree, Marketing/Marketing Management, General from Sri Balaji University,Pune.
What skills is Sharad Goel known for?
Sharad Goel is listed with skills including Interconnect, Quality Management, Consulting, Workforce, Market, Pools, Ibm, and Discover.
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