Sharad Goel

Sharad Goel Email and Phone Number

Service Excellence Manager | HCLTech -- IBM -- Mahindra Satyam @ HCL Technologies
Sharad Goel's Location
Noida, Uttar Pradesh, India, India
Sharad Goel's Contact Details

Sharad Goel personal email

About Sharad Goel

Transformational leader with 17 years of experience driving strategic planning, operational excellence, and innovation across technology sectors. Proven track record of delivering customer-centric solutions, enhancing collaboration, and empowering teams to exceed targets. Expertise in aligning technology with business objectives, leveraging advanced analytics and ITSM frameworks to streamline processes and boost efficiency. Dedicated to fostering a culture of continuous improvement, ensuring quality, compliance, and customer satisfaction, while driving business growth through innovative solutions and exceptional leadership.

Sharad Goel's Current Company Details
HCL Technologies

Hcl Technologies

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Service Excellence Manager | HCLTech -- IBM -- Mahindra Satyam
Sharad Goel Work Experience Details
  • Hcl Technologies
    Senior Manager
    Hcl Technologies Jul 2018 - Present
    Noida Area, India
    • Spearheaded digital transformation initiatives, boosting operational efficiencies 30%+ through innovative OpsHi5! and SES Tools development and implementation.• Directed governance for 200+ accounts, ensuring contractual compliance and mitigating risks through stakeholder guidance.• Conducted transformative training sessions for senior leadership, enhancing team productivity 25%+ through performance metrics and process improvements.• Crafted and delivered executive-level reports and dashboards, facilitating informed decision-making and strategic planning.• Anticipated customer concerns, executing service improvement plans to achieve 95%+ customer satisfaction through client-focused solutions.• Spearheaded Human Error Avoidance program, reducing service disruptions 40%+ through corrective actions.• Developed and implemented a knowledge management system, resulting in 30%+ reduction in knowledge gaps.• Collaborated with stakeholders to develop and implement customer satisfaction surveys, improving satisfaction ratings by 25%+.• Orchestrated process improvement projects, yielding measurable outcomes aligned with strategic business objectives and reducing operational costs.
  • Hcltech
    Manager
    Hcltech Oct 2015 - Jul 2018
    Noida, Uttar Pradesh, India
  • Ibm
    Service Delivery Lead
    Ibm Jan 2011 - Sep 2015
    Noida Area, India
    • Led service performance initiatives, achieving 99%+ SLA adherence through metrics-driven reporting and control charts, ensuring continuous improvement.• Utilized DMAIC methodologies to resolve operational defects, aligning execution strategies with growth targets and client needs, resulting in 25%+ productivity gains.• Implemented ITIL-based service management processes, resulting in 20%+ reduction in incident resolution time.• Conducted root cause analysis and implemented corrective actions, reducing service outages by 40%+.• Developed and implemented robust governance frameworks, ensuring compliance with quality standards and elevating customer satisfaction 20%+ across global teams.• Served as primary point of contact, orchestrating seamless communication and collaboration between program managers and functional teams, enhancing service responsiveness 30%+.
  • Tech Mahindra (Formerly Mahindra Satyam)
    Business Analyst
    Tech Mahindra (Formerly Mahindra Satyam) May 2007 - Dec 2010
    Hyderabad Area, India
    • Spearheaded cross-functional initiatives, identifying and mitigating risks to ensure successful project execution and enhance service outcomes by 20%.• Conducted rigorous testing and validation, collaborating with stakeholders to define KPIs and assess project effectiveness, resulting in 15%+ improvement in project delivery.• Fostered transparent communication with clients and senior management, providing timely updates on service performance and key metrics, building trust and confidence.• Conducted feasibility studies and business cases for new service offerings, resulting in 20%+ revenue growth.• Evaluated competitive landscape and solutions portfolio, identifying opportunities for innovation, boosting market competitiveness 12%+ and client engagement.
  • Tvs Interconnect Systems, Bangalore
    Management Trainee
    Tvs Interconnect Systems, Bangalore May 2006 - Jun 2006
    Conducted extensive market research to identify the market size for the company’s wire-line product range in 2006. Enhanced product market expansion and profit margins through competitor analysis and insights from channel partners, successfully increasing market share in the telecom and networking segments.

Sharad Goel Skills

Interconnect Quality Management Consulting Workforce Market Pools Ibm Discover Infrastructure Sales Ctq Iso Work Under Pressure Articulate Market Research Global Solutions Competitive Analysis Performance Metrics Petrochemical Comprehend Operational Efficiency Adoption Exp Sep Ira Autonomous Sme Facilitation Offerings Delhi Organizational Structure Assessment Accessibility Gts Pain Management Management Design Science Calls Security Continuous Improvement Pcm Key Performance Indicators Statistics Apac Data Backup Executive Decision Making Sri Resolve Exhibiting Correlation Auditing Data Storage Mob Clearing It Service Management Aid Monitors Accounting Product Diversification Process Efficiencies Methodology Process Optimization Change Initiatives Detail Oriented Profit Graphs Secondary Research Channel Partners Acceptance Testing Networking Service Operations Posture Customer Satisfaction System Tools Integration Telecommunications Business Services Preventive Actions Bangalore Team Management Offering Utilization Innovative Solutions Reports Organizational Restructuring Organizational Development Defect Analytical Abilities Template Microsoft Office Snapshot Operations Management Risk Management Spread Training Vis Policy Customer Service R&r Audience Enterprise Software Sla Extract Solution Operational Excellence Streamline Project Management Corporate Performance Quality Control Delivery Performance Stakeholders Can Do Attitude Basics Investigation Business Control Service Delivery Reward Analysis Pune Producing Information Technology Information Security Perspective Instrumental Coordination Retail Space 24x7 Prowess Star Maximo Client Services Communication Schedules Business Analysis Business Operations Quality Assurance Sip Maturity Quality System Risk Assessment Repository Marketing Comm Business Analytics Information Flow Change Management Critical Thinking Microsoft Project Project Planning Project Governance House Information Gathering Dashboard Hyderabad Analytics Business Performance Management Cloud Computing Passport Hp Openview Presentations Recognitions Business Systems Repetitive Responsibility Internal Audit Six Sigma Project Teams Meaningful Distribution International Banking Renewal Portals Portfolio Itil Multi Tasking End To End Microsoft Exchange Security Compliance Electronics Prevention Explore Business Insights Process Improvement Patient Outcomes Visio Pabx Performance Reviews Cdi Compliance Progress Monitoring Valid India Global Delivery Showcase Astute Business Process Internal Controls Collateral Current State Assessment Decision Making Switching Quality Improvement Quality Reviews Risk Problem Solving Meetings Interventions Mis Service Improvement Delivery Kra Evaluation Employee Benefits Coordinate Gaps Competition Product Quality Ims Db/dc

Sharad Goel Education Details

Frequently Asked Questions about Sharad Goel

What company does Sharad Goel work for?

Sharad Goel works for Hcl Technologies

What is Sharad Goel's role at the current company?

Sharad Goel's current role is Service Excellence Manager | HCLTech -- IBM -- Mahindra Satyam.

What is Sharad Goel's email address?

Sharad Goel's email address is sh****@****ail.com

What schools did Sharad Goel attend?

Sharad Goel attended Sri Balaji University,pune, Shobhit University, Kendriya Vidyalaya, Maria Assumpta Sr. Secondary School - India, St. Marys Convent High School.

What skills is Sharad Goel known for?

Sharad Goel has skills like Interconnect, Quality Management, Consulting, Workforce, Market, Pools, Ibm, Discover, Infrastructure, Sales, Ctq, Iso.

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