Sparsh Goel Email & Phone Number

Gurugram, Haryana, India

Chennai, Tamil Nadu, India

Product Management | Business Consulting/Advisory in customer value strategy.Identifying problems (Business analysis|Feedback from CXOs | Competetive benchmarking | Secondary research)Proposing solutions (Product prototype | Business case | ROI | Marketing)Digital Marketing | Market Research | Content Marketing | Public Sector marketing | Account-Based Marketing | Stakeholder Management | Website upgrade | Webinar marketing

Gurugram, Haryana, India

Working on -Improving the user onboarding.Creating use cases.Growth.UI/UX design enhancements.Domains: Banking, Retail, Quick Commerce, and few more.

Pune, Maharashtra, India

Responsible for increasing the customer base.Optimized the order flow by creating a workflow for order management to improve data entry, packaging, and delivery to improve time-to-delivery.Responsible for branding and partnerships.Strategized and executed the loyalty program and repeat customer rate program.Head of the grievance department: Reduced customer grievances by 98%.Product procurement and warehouse management.

Pune Area, India

Responsible for daily billing batch processing and report creation.Responsible for daily error handling.Updated the existing system to reduce the error rate by 90%.Optimized the billing cycle and reduced the billing time by 1.5 hours daily.Took the responsibility to automate the report generation saving 20 man-hours every week.

Meerut, Uttar Pradesh, India

Responsible for making the curriculum student-friendly and helping teachers to make mathematics learning fun and easy.Responsible for everyday class management and timetable creation with other HODs.Co-operated with different stakeholders and made the flow of information between them more transparent which helped in improving student's performance.Strategized and helped the school management to build a brand image of the school, improve the admissions for the next session and provide insights to improve on facilities(as per the research done)

Noida Area, India

Developed a new product(Customer experience management) to enhance experience for our banking domain clients.Responsible for form designing, custom validation, and process development on the organization's product(IBPS).Dashboard creation | Database handling | New product development

Pgpm, Marketing/Operations/Analytics

Activities and Societies: Consulting Committee, Food committee and L'Attitude core team.

Bachelor Of Technology - Btech, Information Technology