Thomas Goetz Email & Phone Number

Queens Ny

Providing excellent customer service. Delivery

Long Island, Ny

Complete field surveys for outside plant conditions. Monitor status of work and insure compliance to Verizon and NESC standards.

Supervised a team of field technicians in providing video, data and voice services to residential and business customers. Identifying and removing road blocks to expedite resolutions. Initiate corrective actions, providing guidance/training to technicians while managing customer expectations. Controlled expense budgets for technician hours including overtime, tools and supplies. Strong PC skills (i.e. Word / Excel / Outlook : programs geared for Verizon / AMTS(absence control) /… Show more Supervised a team of field technicians in providing video, data and voice services to residential and business customers. Identifying and removing road blocks to expedite resolutions. Initiate corrective actions, providing guidance/training to technicians while managing customer expectations. Controlled expense budgets for technician hours including overtime, tools and supplies. Strong PC skills (i.e. Word / Excel / Outlook : programs geared for Verizon / AMTS(absence control) / NOQI(shows performance info and control of groups) / SMP /WAFA / LRDB (labor relations) / WORKBRAIN (time cards) and POWERCOACH( improvement plans) / DTI / VZ LEARN and ND IVAPP ) Show less

• Installed and repaired 15-20 communication lines weekly to residential and large business customers including ISDN and DHSI lines.• Collaborated across functional departments including splicing, engineers and construction to achieve desired outcomes.• Maintained a level of job performance that exceeded the company’s service objective.