Providing excellent customer service. Delivery

Complete field surveys for outside plant conditions. Monitor status of work and insure compliance to Verizon and NESC standards.

Supervised a team of field technicians in providing video, data and voice services to residential and business customers. Identifying and removing road blocks to expedite resolutions. Initiate corrective actions, providing guidance/training to technicians while managing customer expectations. Controlled expense budgets for technician hours including overtime, tools and supplies. Strong PC skills (i.e. Word / Excel / Outlook : programs geared for Verizon / AMTS(absence control) /… Show more Supervised a team of field technicians in providing video, data and voice services to residential and business customers. Identifying and removing road blocks to expedite resolutions. Initiate corrective actions, providing guidance/training to technicians while managing customer expectations. Controlled expense budgets for technician hours including overtime, tools and supplies. Strong PC skills (i.e. Word / Excel / Outlook : programs geared for Verizon / AMTS(absence control) / NOQI(shows performance info and control of groups) / SMP /WAFA / LRDB (labor relations) / WORKBRAIN (time cards) and POWERCOACH( improvement plans) / DTI / VZ LEARN and ND IVAPP ) Show less

• Installed and repaired 15-20 communication lines weekly to residential and large business customers including ISDN and DHSI lines.• Collaborated across functional departments including splicing, engineers and construction to achieve desired outcomes.• Maintained a level of job performance that exceeded the company’s service objective.