Eveliina Campas Email & Phone Number

Manhattan, New York, United States

• Lead and nurture high-performing teams, foster a positive work environment, and ensure adherence to company policies and procedures.• Proficient in managing payroll processes, including accurate data entry, deductions, and ensuring timely and accurate processing of employee payments.• Manage employee accountability through coaching, performance evaluations, and enforcement of attendance and performance standards.• Successfully implement recruitment initiatives, including screening, interviewing, and hiring candidates for various positions.• Develop and execute training programs to enhance employee skills and knowledge, promoting independent growth and learning.• Actively participate in employee relations matters, address conflicts, conduct investigations, and administer corrective actions when necessary.• Ensure compliance with employment laws, regulations, and company policies, staying updated on HR best practices.• Develop performance improvement plans and facilitate professional development opportunities.• Coordinate employee benefits programs and handle inquiries related to compensation, leaves, and other HR matters.• Collaborate closely with payroll and finance departments to ensure accurate and timely processing of employee information.• Play a pivotal role in driving the department's annual contribution of approximately $3.7 million within a $57 million business unit, focusing on sales growth, merchandising, inventory control, and resource optimization.• Proficient with Workday and Kronos, quick to adapt to and learn new programs.

Nashville, Tennessee, United States

In charge of the entire Whole Body department's ordering and all related tasks. Exceeded expectations by achieving record-breaking results for the department in less than a month. Department received nothing but perfect regional walks in which I participated each time and helped prepare for. Picked up managerial tasks quickly such as investigating and updating merchandising guidance and future promotions through company’s internal database, coaching team members and training a backup order writer.

Huntsville, Alabama, United States

Helping customers in all three subdepartments - Specialty, Whole Body and Grocery - focus being in Specialty, helping customers achieve an over-and-beyond experience by getting them genuinely excited about various cheese pairings. Responsible for cheese merchandising and ordering, including single-handedly re-opening the olive bar and setting it to planogram. Helped the team pass order-to-shelf certification by assisting ATL and TL keep everything as precise and organized as possible and familiarized with reading and updating merchandising lists.

Finland

On-the-phone customer care, connecting customers efficiently to either contacts or directly to whatever service they want - anything from booking car repairs to filing insurance claims, navigating them to the nearest florist or making multiple calls to find out which store carries their favorite product at the lowest price. Multitasking on customer’s terms, thinking quickly in order to provide “platinum level customer service” to a customer who thought they would just call in to get a number and surprising them with doing all the work for them!

Belfast, United Kingdom

As a quality monitor I keep myself up-to-date on not only our quality attributes but pretty much everything that happens around the contract to make sure that I am aware of the correct procedure and any changes that may happen, sometimes in short notice too. I then apply this knowledge into making sure agents on the contract follow the guidelines to provide high quality customer care to our customers, including giving positive feedback to reinforce what is done right and constructive criticism where it is needed. I also look for with new ideas to upscale the customer's experience with us and bring those ideas further to see if all agents could eventually apply them in their work as well.

Belfast, United Kingdom

Working as a front-line social media representative for one of the world's best known technology and software companies. Responsible for monitoring and responding to comments and feedback through Social Media channels such as Facebook & Twitter while also supporting customer interactions through email, voice, chat and community forums. While it is crucial to reach an agreed service level and make sure the communication style and tone conforms to agreed Social Media guidelines, personally I like to take the extra mile to make sure the customer experience reaches a certain wow effect.In addition to my regular work tasks, I have been put in different projects where the goal has been to improve customer experience in different ways by looking at things from the customer's point of view and making sure all agents work according to the same rules. This has included quality monitoring, instructing agents individually, making myself seen, available and approachable for extra help and creating a database for further useful resources.

Turku, Finland

Writing a personal blog in Finnish covering topics such as wellness, health, fitness, food and lifestyle. Roughtly 4000 individual readers per week. Active and very familiar and comfortable with most social media platforms as well as social media marketing due to my blog.

Turku, Finland

Working as a Customer Care and Sales Agent at a major Finnish telecom company aiming to both strengthen relationship with existing customers as well as create new customerships. In this position efficiency, stress tolerance and customer-oriented mindset were under weekly evaluation. Ability to use several softwares played a significant role in a learning process. I gave my absolute best to make sure our customers had a superior customer experience in each product branch. Problem solving skills and efficiency were highly appreciated. Customers were served on the phone, via e-mail, on an online chat, on Facebook, Twitter and different forums.

Lahti, Finland

Working as a Customer Care and Sales Agent at a major Finnish telecom company aiming to both strengthen relationship with existing customers as well as create new customerships. In this position efficiency, stress tolerance and customer-oriented mindset were under weekly evaluation. Ability to use several softwares played a significant role in a learning process. I gave my absolute best to make sure our customers had a superior customer experience in each product branch. Problem solving skills and efficiency were highly appreciated. Customers were served on the phone, via e-mail, on an online chat, on Facebook, Twitter and different forums.

Lahti, Finland

Working as a Customer Care and Sales Agent at a major Finnish telecom company aiming to both strengthen relationship with existing customers as well as create new customerships. In this position efficiency, stress tolerance and customer-oriented mindset were under weekly evaluation. Ability to use several softwares played a significant role in a learning process. I gave my absolute best to make sure our customers had a superior customer experience in each product branch. Problem solving skills and efficiency were highly appreciated. Customers were served on the phone, via e-mail, on an online chat, on Facebook, Twitter and different forums.

Salo, Finland

The final assembling of Nokia Mobile Phones. This job required extreme diligence and attention to detail while working efficiently in order to produce as many high-quality products as possible.

Psychology

Turku University Open University, beginner level of psychology and neuropsychology.

Bachelor Of Business Administration - Bba, Accounting And Finance

Accounting, with my thesis done on Change Management.