Director Of Operations
New York, Us
Manage 40 employees and 7 departments, along with multiple projects to meet established five-year company vision. Make purchasing decisions. Responsible for accounting which included accounts receivable, accounts payable, General Ledger, bank reconciliations, financial reporting, collections; work with internal and field accountants; participated in annual audits. Hire, train, evaluate and terminate staff; determined raises and bonuses. Work with sales representatives on pricing of projects and selling strategies; accompany and assist key account representatives in the field to facilitate closing major deals. Meet regularly with management team to ensure implementation of targeted objectives. Direct custom design department ensuring cost-effective methods to produce materials. Evaluate and negotiate shipping rates. Work with outside vendors, consultants, and contractors. Visit clients to fortify relationships and obtain new orders. Examine and redline contracts prior to forwarding to company’s attorneys. Established a development team to discuss progress of projects.Instituted documentation procedures to ensure continuity systemization of work performed. Saved company $1M+ annually by eliminating departmental employees while maintaining full productivity.Key liaison with business entities and customers, closing business deals that sales reps have initiated.Assisted clients to develop programs that benefit their respective organizations, leading to increased business for Wolf-Gordon.Established CRM Project and Tiered Customer Approach methodology, creating a paradigm shift, mapping out business processes and placing rules around workflow to complete automation; perform ongoing customization/management of new Salesforce.com system.Purchased a new phone system which allows for off-site offices.Developed an entire system for following up on projects and orders.Redesigned General Ledger System, leading to reduction in spending.