Michelle Goff Email & Phone Number

Portland, Or, Us

Bellevue, Wa, Us

Hartford, Connecticut, Us

Bellevue, Wa, Us

Bellevue, Wa, Us

Leader in the design and strategy of Employee Benefits for fully insured and self-insured clients in all types of industries.Maximize and maintain the growth strategy for large and complex accounts through new sales, services and sustaining efforts for a book of business. Achieving 100% retention rate. Prepare renewal and new business proposals, presentation materials, and all supporting documents. Provide claims, eligibility, billing, and plan administration advocacy and resolution. Develop 3-year strategic plans for clients. Spearheading carrier and vendor contract reviews, analysis, and negotiations Negotiate with carriers’ sales executives, prepare renewal reports, lead renewal meetings with clients, analyze renewal rates, assist clients with benefit fairs, and prepare, lead, and present at finalist presentations. Develop accurate and effective employee communication materials for distribution in employee presentations Train and develop team members in effective account management.

Tacoma, Wa, Us

Maximized and maintained growth strategies, retention, servicing, and new sales efforts for a book of business in collaboration with Producers. Negotiated with carriers, prepared renewal reports, led carrier and vendor renewal meetings, analyzed renewal rates for self-funded and fully insured clients. Provided claims, eligibility, billing, and plan administration advocacy and resolution Developed and presented effective employee communication materials Recruited away by Parker, Smith and Feek.

Managed, planned and presented renewal meetings for sub-broker relationships in OR, WA, AK. Analyzed and ensured accuracy in competitive analysis spreadsheets.  Provided underwriting analysis for Request for Proposals (RFPs) and renewal review of competitive market data Identified quoting activity trends and developed and monitored broker quotes.  Supported sub-broker appointments in the quoting and sales process and developed broker training materials. Traveled the Pacific Northwest and Alaska to present annual renewal presentations for the AGC Trust.

Vancouver, Washington, Us

Administered and provided PR support in will and trust administration Coordinated all travel arrangements for Board of directors and President Corresponded with attorneys, clients, donors, and Trust / Endowments Prepared board reports and committee meetings, and followed-up on action items Spearheaded public relations efforts in marketing, publications, and promotions Performed accounts receivable and payable (QuickBooks) for all accounts

Bellevue, Washington, Us

Maintain accounts for 19 client groups, handling client and broker issues and questions to ensure customer satisfaction. Prepare, analyze, and distribute monthly financial, annual, and ad hoc reports. Assist in annual group renewal process. Coordinate with internal departments to develop and maintain broad knowledge to effectively manage client benefit plans: Compliance, Claims, Customer Service, Accounting, Health Services and Enrollment.

Us

Served as leader in investigating failed billings and streamlined patient flow throughout Center  Handled client and broker issues and questions, ensuring customer satisfaction Obtained, verified, and updated records prior to admission for services  Communicated daily with 5-10 physician offices regarding authorization for planned procedures

New York, Ny, Us

Administered benefit plans servicing employers including Tri-Met and Weyerhaeuser, assisted with renewal negotiations, prepared benefit recommendations and determined proper benefits for clients. Generated spreadsheets delineating benefit changes and financial impact assembled materials, prepared correspondence and completed a host of government reports. Also prepared requests for proposals, negotiated insurance rates, and writing renewal reports. Interfaced directly and over the phone with clients to ensure compliance and completion of renewals.

Portland, Oregon, Us

Planned and presented orientations to 50 newly hired operators per month. Explained medical plans, answered staff questions and researched inquiries about claims. Served as liaison between providers and employees. Reviewed contracts and booklets, assisted with mailings, reconciled monthly medical/dental invoices, filed 50 enrollment forms, and maintained database of 3000+ employees to ensure accurate tracking of enrollment applications. Played key role in resolution of 10 claim disputes a month by educating employees; served as “go to” person in department when there were inquiries about benefits.