Md. Abdul Gofur Email & Phone Number

I have done several years of experience in information technology. and also i have. 4+ years experience of computer hardware, Network & Payroll. I am looking forward to work with the companies which provides me an opportunity to upgrade my knowledge and where i can apply my ideas for the betterment of the company." Ability to operate tools, components, and peripheral accessories." Excellent knowledge of PC and desktop hardware." Hands-on hardware troubleshooting experience.Technical knowledge of current protocols, operatingsystems, and standards." Strong analytical and problem-solving skills" Ability to communicate effectively with others, both orally and in writing· Able to work in staggered shifts and be available for on-callas per business needs.·Create and maintain in-house documentation; these include but are not limited to checklists, IT Asset Management,general policies and procedures.·Prioritize critical issues and escalate issue(s) following defined processes.·Primary IT point of IT contact for remote teams.· Expand knowledge and learn new systems and procedures.·Participate in continual improvement of processes through the development and implementation of supporting documentation and procedures.·Perform inventory management tasks"Investigate, troubleshoot, and resolve all computer software and or hardware problems for on-site and remote users. These include but are not limited to Windows OS, Google Suite, Remote/VPN Connectivity, Printing, Microtik etc." Primarily responsible for installing and configuring computer systems following a defined imaging process."Create maintain, and update IT equipment in our asset tracking software." Assist with IT onboarding of resources including new pc's, loaner pc's, IT Training, etc." Track all customer communication and users requests /problems in Service Now incident tracking system. Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed tickets. Update associated knowledgebase with standard resolutions as required." Coordinate between other IT resources (internal andexternal) and vendors to resolve issues and proactivelyevaluate and avoid future issues related to hardware and software on users computers.