Gohar Mkrtchyan Email & Phone Number

Yerevan, Armenia

- Manage incoming online chats effectively;- Build sustainable relationships of trust through open and interactive communication;- Identify and assess customers' needs to achieve satisfaction;- Provide accurate, valid and complete information by using the right methods/ tools;- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;- Keep records of customer interactions and process customer accounts;- Follow communication procedures, guidelines and policies;

Yerevan, Armenia

-Used various language-specific reference materials and ensured accuracy f translated content. -Gathered and utilized content-related information, in an efficient manner. -Checked and compared translations to original source documents, as needed. -Proofread and edited all given content to produce error free content materials. -Developed and maintained positive e relationships with content writers and editors. -Implemented and followed all established language-specific conventions and grammatical standards.

Yereavan, Armenia

-Checked, proofread, and revised a variety of materials written in Russian. -Translated and edited content such as news reports and legal documents, accurately. -Interpreted and translated Russian-based information to specified languages and vice versa. -Identified and corrected all grammatical, spelling, and typographical errors. -Detected and rewrote duplicate and repetitive sentences and passages, as required. -Monitored and maintained the consistency and correctness in content and meaning.

Master’S Degree, Psychology Of Management

Bachelor Of Philology, Pedagogics, Russian Language And Literature