Michael Going Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, Us

Washington, District Of Columbia, Us

Washington, District Of Columbia, Us

• Overseeing design and development of website; managing ongoing prioritization and release calendar, and supervisingdevelopment agencies and digital partners• Collaborate with business users and dev partners to build detailed product requirements, specs, user stories, and UAT, ensuring clear communication is made across business, design, UX, and development teams• Manages third-party integrations and establish strong third-party and vendor relationships, along with ongoingidentification of new partnerships and business opportunities that support continuous improvement of omnichannel customer experience• Collaborated cross-functionally with design & development to build and launch a completely new website• Coordinate production releases and update the cross-functional team of new enhancements added to website

Washington, District Of Columbia, Us

• Tracked and reported on project progress for new product features and enhancements across teams (product management, development, QA)• Assisted managers and supervisors with documenting department standard operating procedures• Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.• Managed third-party customer service team to collect Voice of the Customer insights to help build out site roadmap• Partnered with supply chain team to ensure that key products would be available for purchase prior to promos or email campaign launches.• Responsible for continuous cost reduction, process improvement and problem resolution• Audited website to identify opportunities to enhance product content

Us

• Manage day-to-day promotions, site content updates, and merchandising, as well as testing of promotions to ensure accuracy and effectiveness• Assisted with pulling metrics and regular reporting of KPI's to assess on-going success of digital projects and adjust editorial calendar based on findings• Documented identified defects using JIRA and helped developers complete further testing and resolve issues.• Work cross-functionally within the company to ensure that project deadlines were met• Produced status reports for senior management detailing project updates, key milestones, etc.

New Brunswick, Nj, Us

• Assisted in the promotional campaign for the NJ Statewide Career Fair.• Develop strategy plans to help drive more users to our social media accounts.• Developed pitches for media outreach for various department needs.• Worked collaboratively with the marketing team in brainstorming sessions for various projects

Green Brook, Nj, Us

• Execute frequent, comprehensive research for press coverage for clients and manage media clips• Assist in the execution of all social media initiatives.• Manage the updates of email marketing databases weekly.• Assisted in drafting and proofreading various documents such as press releases, media alerts, and strategy plans.

Ocean Township, New Jersey, Us

• Tasked with outlining event budgets, press releases, and Eblast messages• Conducted in-depth research for clients concerning various topics• Monitored trends in social media regarding relevant topics to clients• Created PowerPoint presentations for various client needs

Communication, Political Science

Diploma