Goizane Serrano Email & Phone Number

Madrid, ES

Madrid, Community Of Madrid, Spain

Madrid, Community Of Madrid, Spain

Madrid Area, Spain

Barcelona

Ireland, Dublin

Trainer for multiple Google products; including AdWords small/medium business Support Team, Adwords Sales Team, Enhanced campaigns transition project, AdWords Express Keyword Specialists, Google My Business and predominantly Google AdWords Large Client Global Expansion Team.Designing, modifying and delivering learning material to large groups across a.

Ireland

Analysing written and verbal interactions between agents and customers to ensure adherence to quality and customer service policies and procedures of the ClientWorking onsite with the client and operations teamsFollowing strict criteria of analysis and templates to evaluate quality performanceProviding effective, accurate and constructive feedback to.

Dublin

AdWords Account Manager English / Spanish for SMB agencies.Acquired in-depth knowledge of Google products, providing high quality consultancy to clients offering the best solution for their business goalsSearch, Display, Shopping Remarketing and Video campaign analyst and optimizer.Pro-actively identifying, investigating and solving performance, billing.

Gathering Customer information through outbound campaignsConsulting with potential customers to identify their key business issues;Capturing essential IT infrastructures and potential business opportunitiesMeeting required targetsBuilding and developing relationships with key stakeholdersDelivering quality data, key account information and customer.

Arvato Finance Services (Subsidiary of Bertelsmann Group)Accurate completion of daily payment application in accordance with client demands. Processing and booking payments (electronic and cheques) into systems (FIAS and Oracle). Ensuring zero differences in all bookings for month end (Reconciliation). Running reports on a daily basis. Query Handling.

Within the recruitment department my task did involve; CV screening, job-offers management in different Internet webs, (infojobs, infoempleo, monster), test assessments and personal interviews.

During three summers (years: 2007; 2006; 2005)I have been supporting different administrative tasks within the finance controller department. My tasks did include; Fix assets ledger management; variance analysis, Ad-hoc requests…

Honours Bachellor, Economics And Business (Specialized In Marketing).

During my marketing specialization I got practical and theoretical knowledge in several areas, among them; market research, publicity and.

Bachellor (Third Year), Economics And Business

Scholarship within an EU programme (Erasmus). Studying product finances and monetary conditions