Goizane Serrano Email & Phone Number

Madrid, Es

Madrid, Es

Madrid, Community Of Madrid, Spain

Madrid, Community Of Madrid, Spain

Madrid Area, Spain

Barcelona

Ireland, Dublin

Trainer for multiple Google products; including AdWords small/medium business Support Team, Adwords Sales Team, Enhanced campaigns transition project, AdWords Express Keyword Specialists, Google My Business and predominantly Google AdWords Large Client Global Expansion Team.Designing, modifying and delivering learning material to large groups across a range of subject areas Planing and organizing training activitiesConducting continuous Training Needs & AnalysisMeasuring the impact of learning interventions on key business metricsParticipating in and leading meetings to determine training requirements.Managing training calendar and updating notice boardsConducting feedback sessions on training progressions

Ireland

Analysing written and verbal interactions between agents and customers to ensure adherence to quality and customer service policies and procedures of the ClientWorking onsite with the client and operations teamsFollowing strict criteria of analysis and templates to evaluate quality performanceProviding effective, accurate and constructive feedback to agents and create action plans to ensure continuous improvement while driving for positive employee satisfactionConsolidating quality metrics from all areas and prepare reports for management and the client, tracking trends and ensuring the realisation of action plans

Dublin

AdWords Account Manager English / Spanish for SMB agencies.Acquired in-depth knowledge of Google products, providing high quality consultancy to clients offering the best solution for their business goalsSearch, Display, Shopping Remarketing and Video campaign analyst and optimizer.Pro-actively identifying, investigating and solving performance, billing, policy and risk problemsAdvising clients on improvement and optimization plans for online marketing to increase and/or achieve their ROI.Assisting agencies / customers creating / implementing their PPC campaigns. Providing consultancy to clients in order to offer them the best solution for their business goals.Developing accounts and growing strategic relationships.

Gathering Customer information through outbound campaignsConsulting with potential customers to identify their key business issues;Capturing essential IT infrastructures and potential business opportunitiesMeeting required targetsBuilding and developing relationships with key stakeholdersDelivering quality data, key account information and customer intelligence to the Sales & Marketing Teams.

Arvato Finance Services (Subsidiary of Bertelsmann Group)Accurate completion of daily payment application in accordance with client demands. Processing and booking payments (electronic and cheques) into systems (FIAS and Oracle). Ensuring zero differences in all bookings for month end (Reconciliation). Running reports on a daily basis. Query Handling - Financial Institutions and other AFS departments.

Within the recruitment department my task did involve; CV screening, job-offers management in different Internet webs, (infojobs, infoempleo, monster), test assessments and personal interviews.

During three summers (years: 2007; 2006; 2005)I have been supporting different administrative tasks within the finance controller department. My tasks did include; Fix assets ledger management; variance analysis, Ad-hoc requests…

Honours Bachellor, Economics And Business (Specialized In Marketing).

During my marketing specialization I got practical and theoretical knowledge in several areas, among them; market research, publicity.

Bachellor (Third Year), Economics And Business

Scholarship within an EU programme (Erasmus). Studying product finances and monetary conditions